Client Services Administrator
Job Description
We are seeking a Client Service Administrator/Panel Executive to join our Home Conveyancing panel team in Manchester.
Salary - £24,000 per annum
You will be supporting a portfolio of panel firms, ensuring that they are delivering service to the required standards, resolving any queries/escalations from branches and firms giving our introducers the confidence to increase volumes of conveyancing instructions.
Key roles and responsibilities of a Panel Executive:
- Supporting the panel team with Estate Agents, Financial Services, clients and panel firms regarding property transactions.
- Monitoring emails and processing queries, supporting with escalations and complaints regarding panel firms, both current and previous transactions, within SLA and following correct escalation process
- Maintaining a good working relationship with the panel firms and try to assist in building these between the firms and other parties.
- Ensuring all invoices are paid in a timely fashion by firms and escalating, where necessary, any payment issues.
Experience you have that will set you up for success:
- You will have thrived and enjoyed working in fast paced, high performing, customer centric environments
- Experience within conveyancing, estate agency or a similar environment is preferred but not essential
- You can identify and solve problems and have a can do approach
Benefits of being a Panel Executive:
- Full training provided
- Clear career progression
- Company Pension
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
S&C00292