Outpatients Senior Administration Assistant - Recruitment Open Day
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety – Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence – Striving to be the best that we can be. Innovating and learning from others.
- Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties.We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job overview
Are you organised, detail-oriented, and passionate about delivering exceptional patient care? We're looking for dedicated individuals to join our expanding Outpatients Administration team as Senior Administration Assistants.
Attend our recruitment day to learn more about how you can become a valuable part of our team.
Recruitment day details:
Date: Thursday 23rd January 2025
Time: Please drop in between 10:30am and 15:00pm
Location: Sports Hall, Lincoln County Hospital, Greetwell Road LN2 5QY.What to bring: Your resume, identification, and any relevant certifications
Why join us?
At United Lincolnshire Hospitals NHS Trust, we’re committed to supporting our staff with excellent training opportunities, career progression, and a collaborative, patient-centred environment. As part of our team, you’ll enjoy:
A Positive and Supportive Environment: We believe in the power of teamwork, respect, and compassion. Here, you’ll be supported every step of the way in a friendly, inclusive atmosphere where your contributions are valued.
Job Stability and Security: As part of the NHS, you’ll enjoy a stable career path, with opportunities for growth in various areas across the Trust.Making a Difference: In this role, you will directly impact patients’ lives by ensuring they receive timely and accurate appoint
Main duties of the job
Based at Lincoln County Hospital
Working pattern: Monday to Friday 8.30am – 17:00pm. Part time hours are available and evening hours are also available 16.00pm - 20.00pm
Salary: Band 3 £24,071 - £25,674 per annum depending on experience
As a Senior Administration Assistant in Outpatients, you will:
- Provide high-quality administrative support to the Outpatients Department, ensuring smooth day to-day operations.
- Coordinate appointments, booking both new and follow up appointments ensuring national and local targets are always adhered to.
- Act as the first point of contact for patients both face to face and by telephone, offering excellent customer service.
- Liaise effectively with GP’s and other health care professionals both internally and externally.
What we’re looking for:
- GCSE’s grade C and above in Maths and English or equivalent
- Previous experience of working in a customer care environment or experience of working in an administrative related environment
- Excellent organisational skills and attention to detail.
- Strong interpersonal and communication skills, with a compassionate approach to patient care.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
You don’t need to have previous NHS experience—just the passion to learn and contribute to a team dedicated to providing the highest level of care.
Working for our organisation
United Lincolnshire Hospitals NHS Trust (ULHT) is proud to have recently achieved Teaching Hospital status, further enhancing our commitment to clinical excellence, research, and innovation. As a leading healthcare provider in the region, we serve a diverse population across our three main hospital sites—Lincoln County Hospital, Pilgrim Hospital Boston, and Grantham and District Hospital.
We are committed to delivering outstanding care to over 700,000 residents across a large, rural area. Our dedicated team of over 8,500 staff across multiple sites provides a wide range of services, including emergency, elective, and specialist care, ensuring the best possible outcomes for our patients.
We believe in fostering a positive, inclusive working environment where every team member can thrive and make a meaningful impact on patients’ lives.- Whether you're looking for a thriving community, a rich cultural experience, or beautiful countryside, Lincoln has something for everyone. Lincolnshire boasts highly rated schools, universities, and a strong sense of community and with a lower cost of living compared to many larger UK cities, Lincoln offers great affordable housing options. Excellent transport links means there is easy access to major cities like Nottingham, Sheffield, and London via road and rail.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Detailed job description and main responsibilities
What should you do next?
If you’re ready to join a dynamic and supportive team, we’d love to hear from you. Here’s to taking your first step towards fulfilling your career at United Lincolnshire Teaching Hospitals NHS Trust. Please choose from one of the two options below:
- Click and apply now and attend our recruitment day on 23rd January for an interview.
- Attend our recruitment day on 23rd January, be interviewed on the day, and complete your application immediately after your interview.
We look forward to welcoming you to our team!
Person specification
Qualifications
Essential criteria- GCSE’s Grade C and above in Maths and English or equivalent
- Experience and training to Vocational Level 3 or equivalent
- Computer Literacy and Information Technology (CLAIT)
- Basic knowledge of Medical Terminology
Previous Experience
Essential criteria- Experience of customer care OR Experience of working in an office environment
- Experience of using Microsoft Office - to include Excel and Outlook
- Experience of working in a reception area
- Knowledge or experience of NHS working
Knowledge, skills, aptitudes
Essential criteria- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
- Ability to prioritise and organise own workload
- Ability to work on own initiative
- Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Attention to detail and accuracy
- Awareness of National and Local Targets, including cancer targets
- Knowledge of hospital and clinical information systems including CareFlow
Specific Requirements
Essential criteria- Ability to work effectively within a large team or individually
- Ability to cope with sometimes distressing/emotional situations
- Ability to maintain confidentiality
- Ability and willingness to work flexibly
- Ability to work effectively under pressure and meet tight deadlines
We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.
We are a People Promise exemplar site, for more information on the NHS People Promise - NHS England » Our NHS People Promise
As a responsible employer ULTH would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. There is no requirement to reimburse ULTH for this cost.
We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if the below applies to you.
You are:
- A Service Leaver
- A Veteran
- A Military Reserve
- A Cadet Force Adult Volunteer
- Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces