Collections Officer

Office Based

The ideal candidate would have a minimum of 1 years’ experience in a similar role within the property sector.

Job Details and Benefits:

• Full time, permanent
• Monday – Friday, 9am – 5pm
• Modern office located in the Baltic Triangle
• Training and progression opportunities with the company always looking to promote from within.
• 25 days paid holiday per year plus + bank holidays + extra day off for your birthday
• Bereavement leave and sick pay
• Company events
• Nest pension scheme
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme, private medical insurance and life insurance
• Referral programme
• Main duties and responsibilities:
• Monitor accounts and identify late and missing payments.
• Pursue late and missing payments and issue reminders by e-mail, letter and telephone in respect of the above to ensure that accounts are brought up to date and escalate for further action where necessary.
• Identify under/over payments and notify tenants and pursue any shortfalls to ensure account brought up to date where necessary.
• Prepare rent schedules and reconcile accounts using Excel and our in-in house property management system.
• Deal with tenants queries regarding their rent accounts on the phone and by e-mail and letter as applicable and record on our property management system.
• Run routine and adhoc reports and post daily rent charges onto our property management system.
• Provide debt management support.

What we need from you:

• Minimum of 1 years’ experience in a property management environment.
• Credit control experience (desirable)
• Excellent interpersonal skills including listening, establishing rapport and demonstrating the
• ability to manage complex issues in a calm and professional manner
• Strong IT and communication skills
• Excellent organisational, prioritisation and planning skills.
• Professional conduct and attitude to enhance the company’s reputation.

If you feel the Rent Officer position may be for you or you are interested in finding out further information, please contact Joe at Everpool Recruitment by email tspencer@everpoolrecruitment.com or call 0151 556 2090. Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.