Customer Service Executive - Property - Manchester

Role overview

point of contact for the team’s enquiries in a fast paced, reactive environment, ensuring a first class experience is delivered.

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that

you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,

• To co-ordinate the processing of insurance claims in a timely manner.
• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and

Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the

highest standards and expectations are fully met.

• To manage all works and spends in line with budget, maintaining close oversight and control.

• Experience working within a fast paced customer service environment
• Residential property management experience is hugely advantageous, but not essential.
• ARLA qualification (desirable)
• Knowledge of principles of customer service excellence.
• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.

We’re not your usual property company. We’re the North West’s leading property managing agent!

unleashing your true potential.

So, what do you say – interested?

apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit, great work ethics, and character.

process.

Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!