Customer Service Executive

Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for an Holiday Customer Service Executive to work based in the offices in Chester.

For the successful Holiday Customer Service Executive our client is offering:

• Salary up to £23,000 per annum
• Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.30pm
• Permanent Position
• Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance

• Responsible for managing customer enquiries who are on holiday (in-resort)
• Manage individual queries and provide resolutions in line with company policies
• Investigate complaints
• Liaise with hoteliers to support resolutions in-resort
• Providing excellent customer service
• Prioritise escalations

• Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
• Strong communication
• Case Management / Complaint Management Experience - ESSENTIAL
• Able to cope well in pressured environments
• Reactive in nature

Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.