[ref. u04574722] Sales Account Manager - Michael Page

About Our Client

Their commercial team manages a significant B2B revenue stream, which supports corporate travel needs for a wide range of clients. The company encourages a dynamic and inclusive culture, promoting personal growth and providing fantastic opportunities to progress through the business.

• Responsible for B2B sales strategy for each of your corporate clients (e.g. discounts, rebates etc), and tracking progress
• Build and implement strategic account plans to expand market share and revenue.
• Collaborate with internal teams (marketing, product, revenue, and operations) to design compelling packages and offerings that align with customer needs.
• Analyse market trends and client feedback to identify new business opportunities and areas for improvement
• Identify and pursue growth opportunities with compelling negotiated commercials and incentives to maximise profit
• Build strong relationships and understanding of your B2B clients, including quarterly face to face account reviews.
• Directly manage and grow revenue from large corporations through market leading account management
• Develop and implement strategies to reduce customer churn, such as loyalty incentives and targeted offers
• Proactively discuss renewals well in advance of contract end dates.
• Share customer insights with B2B marketing teams to help tailor B2B messages
• Spotting trends in customer spend and adapt accordingly in terms of messaging and sales play
• Attend customer events in collaboration with senior stakeholders
• Manage and resolve any issues of conflicts with strategic accounts to ensure client satisfaction
• Forecast, track and report on the status of accounts, sales metrics, and key performance indicators
• Create, provide, and educate the customer of their usage, areas where improvements can be made to maximise their travel program.
• Act as the voice of the customer within the business

• Proven track record in B2B sales and account management, ideally in hospitality or travel, with experience managing large corporate accounts (£200k+ revenue).
• Ability to build and execute tailored account growth plans, negotiate commercial agreements, and identify upsell/cross-sell opportunities.
• Skilled at nurturing long-term partnerships, conducting business reviews, and reducing client churn through loyalty strategies.
• Proficient in using CRM tools (Dynamics, Power BI, etc.) to forecast, report, and track performance; comfortable using data to inform decisions.
• Strong verbal and written communication skills with confidence in engaging C-suite stakeholders and working cross-functionally with marketing, operations, and product teams.
• Focused on delivering a seamless customer experience and becoming a trusted advisor.

• £35k basic salary + £10k-£15k OTE
• Hybrid working
• Pension contribution up to 10%
• Healthcare cover
• Discounts on selected hotels up to 60% and restaurants up to 25%
• 25 days holiday
• Fantastic career progression opportunities