Renal Outpatient Coordinator
Job overview
We are looking for a Renal Outpatient Coordinator to join us to provide efficient waiting list management and appointment booking service for the renal department.
The post holder is responsible for the provision of an outpatient appointment booking service using a computerised patient administration system and e-referral service.
This will involve liaison with patients, medical staff and service managers to ensure that patients are seen within their appropriate target dates an that clinic templates are managed to full capacity.
The post holder will have the responsibility of managing the departments waiting lists and clinic booking summaries whilst providing a confidential, efficient and user-friendly service.
Main duties of the job
This role also requires the post holder to assist with data quality checks, ensuring all patients have had their appropriate appointments scheduled in accordance with their management plan and to support the service management team to identify areas that require improvements and will provide administrative support to MDT meetings for the onward plans for patients clinical pathways.
The post holder is responsible for the provision of an Outpatient Waiting lists service to all users including patients, GPs, secretaries, Medical and Nursing teams and Services Managers. Ensuring Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and Data Protection are observed at all times.
To highlight any potential delays and problems within the templates and booking system.
To develop good working relationships with all service users.
To undertake training to ensure they are fully aware of the Booking and Waiting List Targets nationally and locally.
To undertake training to ensure they are fully aware of the Patient Access Policy for the Trust.
Ensure letters are sent to patients and General Practitioners at the appropriate time intervals informing them of the appointment booking service.
Arrange regular meetings with Service Managers to review service performance, agreeing appropriate action to be taken.
Attend Directorate meetings as appropriate to communicate service performance and to raise issues that may require team thinking to resolve.
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team.
We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore piloting sending interview questions, to candidates, in advance. This vacancy is within one of our pilot areas therefore if you are invited for interview you will receive your interview questions in advance of your interview date.Feedback on this process will also be requested to help our teams understand and evaluate your recruitment experience.
Person specification
Qualifications
Essential criteria- GCSE English Language or equivalent
- NVQ2 in Administration or equivalent
- NVQ3 in Administration or equivalent
- E.C.D.L
Experience
Essential criteria- Significant experience in an administrative role
- Patient administration background
Skills
Essential criteria- Communication skills
- Keyboard skills
- Call Centre Experience
- Contact with users/patients
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.
We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met).As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.
If you require any reasonable adjustments to the application process, please contact [email protected]
For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.
Keep up to date with the latest job opportunities and information across the Northern Care Alliance by following us on Twitter and Facebook: @NCACareersNHS