Customer Service Coordinator - ref. o85191003
You will be working for an award-winning organisation who provide outstanding products and services. You will be joining a professional, stable and friendly team in the role of Customer Service Coordinator. No two days will be the same and the work you undertake has a crucial impact on the success of the organisation.
Your new role
Duties include - supporting customer orders via telephone, email, live chat and online ticketing portal, accurately processing customer orders and queries in line with SLA standards, ensuring the best possible service is delivered with customers kept up to date with order progress, building professional relationships with internal stakeholders and external business partners, the escalation of, issues to senior member's of the team when required, working in line with industry and company standards/values, by delivering excellent customer service standards increasing customer satisfaction and further customer orders.
What you need to succeedOur client is seeking to hire a talented and engaging customer service executive who wants to develop a career with a marketing leading-organisation. The successful candidate will have excellent communication skills, a confident user of IT systems and can demonstrate a real passion for providing great customer support.
What you'll get in return
Customer Service Coordinator, Permanent, Basingstoke, Full-Time, Mon-Fri, £28K PA plus benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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