Deputy Service Manager - Respiratory
Job overview
Deputy Service Manager - Band 5 - Permanent
(Monday-Friday, Flexible hours between 0800-17.00 with the option to WFH 1-2 days per week).
An opportunity has arisen in the Respiratory for a full time Deputy Service Manager to join our department.
We are looking for a confident, well-motivated, pro-active individual to support the delivery of some key projects, both strategically and operationally.
The administration team consists of a variety of administration roles, providing a high-quality administration service to both patient and clinical teams.
We have a management team that is supportive, innovative and proactive in ensuring we provide a high-quality service.
We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
Main duties of the job
The successful candidate will support the Speciality General, Manager, Associate Speciality Manager and Service Managers to manage the services and achieve the best patient care at City Campus. The post holder will be responsible for management of RTT pathways and admin teams to ensure a high quality and efficient administrative service is provided.
The post holder will also have line management responsibility alongside the other Respiratory Deputy Service Manager for the administration team.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Working closely with the Respiratory Management team, you will have excellent communication skills with proven experience of being able to manage multiple demands from different areas. You will have the ability to deal with sensitive situations and conflict in a diplomatic and tactful manner to ensure all stakeholders needs are met.
You will have experience in both leading and delivering elements of projects. You will possess the ability to work under pressure, with excellent planning, time management and organisational skills.
The successful candidate will have the ability to anticipate and manage capacity and performance issues in a timely manner. They will be able to organise and prioritise their own workload against constantly changing demands to meet agreed targets and deadlines, working flexibly as required across all NUH campuses.
It is desirable for applicants to be competent in the use of Careflow, Qlik Sense, DrDoctor, Outlook and Excel.
Person specification
Training and Qualifications
Essential criteria- Undergraduate degree or equivalent experience
- Evidence of commitment to ongoing learning and personal development
Experience
Essential criteria- Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
- Evidence of having achieved challenging targets
- Relevant practical experience in an administrative role
- Experience in healthcare
- Experience of using healthcare IT systems
Communication and relationship skills
Essential criteria- Effective communication skills
- Ability to influence and motivate staff to deliver challenging targets
- Ability to present data and write reports
- Ability to supervise a team
- Ability to manage conflict
- Able to build strong durable working relationships
- Evidence of strong working relationships within multi-disciplinary teams
- Proven record of planning, organisation and administration skills.
Analytical and Judgement Skills
Essential criteria- Excellent problem solving skills, using team when appropriate
- Evidence of being business focused
- Sensitive to clinical and political demands
- Innovative thinker with the ability to cut through barriers with change
- Able to demonstrate good prioritisation skills
- Able to demonstrate a pro-active approach to work/problem solving
- Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
- Understand limits of own responsibilities
Planning and Organisational Skills
Essential criteria- Ability to work under pressure and to tight deadlines using own initiative and sound judgement
- Ability to demonstrate innovative and forward thinking approach
Physical Skills
Essential criteria- Well-developed IT skills to manage and report on complex performance management information systems
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
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If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
- Stay in full-time education, for example at a college
- Start an Apprenticeship
- Spend 20 hours of more a week working or volunteering, while in part-time education or training
For more details visit; School leaving age - GOV.UK (www.gov.uk)
Salary: The quoted salary will be on a pro rata basis for part time workers.Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
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Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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