HTB Group IT Support Systems Administrator

The key purpose of this role is to help keep HTB Group staff and core services working effectively through reliable, day‑to‑day IT support and systems administration.

You’ll provide hands‑on technical support across our core IT environment, ensuring issues are resolved well, systems are maintained effectively, and staff receive a responsive and professional service. Working as part of a rota covering 8am–8pm, this role plays an essential part in providing dependable IT support across the working day.

Applications for this role close on Sunday 10th May.

Key responsibilities

You will be accountable for delivering the following key areas of work:

• Deliver day‑to‑day administration and support for core IT services, including Microsoft 365, Azure Entra, SharePoint, remote desktop support and print services.
• Resolve incidents and fulfil service requests in a timely, professional manner, maintaining clear communication with users throughout.
• Accurately log, prioritise, update and resolve tickets within Jira, ensuring information is complete and up to date.
• Administer user accounts, access and permissions, carrying out routine identity‑related changes in line with agreed processes and good practice.
• Provide effective remote and on‑site support across HTB Group locations, minimising disruption and restoring service quickly.
• Support joiners, movers and leavers processes, ensuring user access, licences and core setup tasks are completed accurately and on time.
• Troubleshoot recurring issues, identify root causes where possible, and contribute to practical service improvements that reduce avoidable support demand.
• Create and maintain clear documentation, knowledge articles and handover notes so support activity is consistent and well understood across the team.
• Work effectively within the support rota, including clear handovers between shifts, to provide reliable cover across the 8am–8pm service window.

• Working knowledge of Microsoft 365 / Office 365 in a support or admin context.
• Experience providing end‑user IT support, including incident and request handling.
• Ability to troubleshoot user account, access, desktop, remote support and printing issues.
• Experience using a ticketing system and keeping records accurate and up to date.
• Clear, approachable communication skills with a strong customer‑service mindset.

Benefits

We offer a comprehensive benefits package designed to support your wellbeing and work-life balance, including:

• 25 days annual leave (plus public holidays) , which increases with length of service
• Pension scheme contributions
• Employee Assistance Programme for confidential support
• Medicash plan
• Enhanced maternity, paternity, adoption, and shared parental leave
• Access to training and development resources to help you grow in your role