Online Travel Booking Administrator
Are you looking for a role that will combine your travel knowledge and expertise with your administration skills? If so, my client is looking for a talented Online Booking Administrator to join their passionate team in this extremely interesting role.
Purpose of the Role:
The Online Booking Administrator will work as part of a team to ensure that our online bookings are correctly administrated and accurately loaded into our back-office system. Part of this role is to quickly and efficiently identify, resolve and process any potential issue and correct as appropriate.
Key Responsibilities:
- Identifying issues and reporting through to the correct internal channels in order to resolve the route cause of a problem
- Understanding customer needs through effective questioning
- Utilising multiple supplier systems in order to re-book customers holidays
- Process customer payments securely and accurately
- Loading accurately into our back-office system
- Ensuring all information obtained, inputted, and verified is accurate at all times
- Strive to deliver exceptional customer service
- Build and develop key relationships for repeat custom
The Person: Essential Knowledge, Skills and Abilities:
- At least 1 year's retail travel knowledge
- Travel agency or Tour Operator call centre experience
- Experience of working in a fast-paced environment
- Knowledge of supplier websites
- Computer competent to book holidays swiftly and efficiently
- World and Excel knowledge
- Proficient in packaging multiple products together
- Experienced in GDS (desirable however not essential)
This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.
This role will ideally be based in our Chester office however Home or Hybrid working most definitely considered for the right candidate.
Interested?
Please click apply or call Hollie on , alternatively email