Programme Support Officer

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job overview

Join Our Team as a Programme Support Officer

This is your chance to contribute to impactful projects and help streamline operations that make a real difference.

If you’re passionate about making an impact, excited to support a variety of key functions, and thrive in a collaborative environment, this is the role for you. Get ready to be at the heart of strategic planning and help create better outcomes for communities across Gwent.

Our team is based in St Cadocs Hospital in Caerleon, and you will be working at our office and from home.

Main duties of the job

The main duties of the role include:

• Driving Project Excellence: Take charge of organising, creating, and maintaining all programme and project documentation to ensure smooth delivery across the board.
• Supporting Key Decision-Making: Analyse data, generate insightful reports, and present findings that empower stakeholders to make informed decisions.
• Leading Operational Success: Work closely with your team to manage day-to-day tasks, ensuring projects stay on track and objectives are achieved on time. You’ll be the go-to person for keeping things running seamlessly.
• Solving Challenges and Innovate: Work autonomously to manage tasks, proactively identify any issues, and alert the team, ensuring projects continue moving forward without disruption.
• Financial Support: Process applications, track funding approvals, and assist with financial administration.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications and Knowledge

• Educated to degree level or equivalent demonstrable level of knowledge and experience.
• Working knowledge and application of project and programme management methodologies (e.g., PRINCE 2).

• Knowledge of databases, governance processes, and key performance indicators (KPIs).
• Experience in using sensitive and confidential data.
• Developed understanding and experience within the NHS/Public sector for 2 years or more.

Experience

• Ability to work autonomously and take responsibility for a wide range of tasks.
• Experience in a wide and in-depth range of administrative and business processes.
• Working knowledge of Microsoft Office applications, for MS Word, Excel, Outlook, PowerPoint and other statistical packages.
• Experience in writing reports based to evidence need, and propose solutions to meet that need
• Experience in partnership working across different organisations.

• Working knowledge of other applications; Microsoft Office Visio, MS Project and collaboration tools for communication such as Teams/SharePoint.
• Experience of establishing and maintaining complex office systems.
• Experience of organising, facilitating and evaluating multi-agency events.
• Experience of building relationships across organisational, professional and geographical boundaries

Skills and Attributes

• Managing and maintaining documentation.
• Minute taking and facilitating of meetings.
• Ability to prioritise workload, meet deadlines, and work under pressure.
• Excellent verbal, written and communication skills, with the ability to present complex information in a format suitable for a range of target audiences.
• Excellent organisational, planning, and analytical skills.
• Self-motivated and proactive.

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
• Understanding of health and social care policy context.
• Confident in providing, receiving and dealing with complex, sensitive or confidential information.
• Ability to summarise research/documents and extract relevant data/information.

Specialist Knowledge

• Knowledge of the key requirements of ‘A Healthier Wales’ and the ‘Social Services and Wellbeing Act 2014’.

• Competent in the knowledge and application of the Data Protection Act.

Personal Qualities

• Innovative and solution-oriented, with strong problem-solving skills and the ability to manage uncertainty and work under pressure.
• Excellent communication and presentation skills, effectively engaging with senior managers, clinicians, and diverse stakeholder groups.
• Proven experience in organising, motivating, and working collaboratively with teams outside direct line management. A self-motivated team player with a keen interest in health, social care, and community outcomes.

If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.