Customer Relations Case Handler
We are currently looking for a Customer Relations Case Handler to join our growing UK Customer Relations team based at our Headquarters in Steeton (West Yorkshire).
Working Hours: 8:30am - 5:00pm (40 Hours)Salary: £25,000 P/A
Key Responsibilities:Dealing with a varied level of complaints in all company business areas, responding by various communication methods in order to keep regular contact with assigned cases
Analyse the root cause of each complaint and provide corrective feedback to relevant departments
Carrying out administrative tasks, including internal and external telephone calls, post and emails
To proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
Establish and maintain effective working relationships with co-workers, internal and external stakeholders
Working to department KPIs and targets
Keeping computerised and paper records up to date
Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
Maintain and secure sensitive company information in accordance to GPDR and follow our social media policy at all times
Skills and Experience: Polite telephone manner
Computer literateCustomer Service experience and complaints background (desirable)
Managing a caseload of up to 40 complainants a week
Experience in a similar role (ideal but not essential)
A can-do attitude
Must be able to display the Acorn Values
OUR VALUESQuality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Benefits of working at Acorn: Induction and training programme
Investors in People awardHealthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
Acorn Achievers:We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.