Administrative Assistant
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.
Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
To provide reception cover for Community Reception at Ponteland PCC 2 days a week with requirement to cover other sites belonging to the trust as required. Travel costs will be paid, miles paid will be journey taken minus mileage from home to base.
Working hours will be 8.30am to 4.30pm with 30 minutes for lunch.
Candidates must have access to a vehicle to travel between sites and have a valid UK driving licence for that vehicle.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job- Provide first contact for patients and contractors directing them where to go.
- Taking and dealing with queries over the phone, including redirecting calls to team members on site.
- Managing appointment systems for Podiatry and District Nursing.
- Updating appointment systems for Podiatry and District Nursing
- Order Stationery and other items for the trust.
- Support Estates department in the running of the building.
- Ringing Taxi's for patient's which patient will pay for.
- Issue hearing aid batteries.
- Supporting other members of the trust as required.
- Locking and unlocking of some trust sites.
- Maintain photocopier and log repair calls where required.
- Updating records relating to the site(s) on various systems.
- Working for our organisation
Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients?
You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Please read ‘applicant guidance notes’ before submitting your application.
Detailed job description and main responsibilities- Provide first contact for patients and contractors directing them where to go.
- Taking and dealing with queries over the phone, including redirecting calls to team members on site.
- Managing appointment systems for Podiatry and District Nursing.
- Updating appointment systems for Podiatry and District Nursing
- Order Stationery and other items for the trust.
- Support Estates department in the running of the building.
- Ringing Taxi's for patient's which patient will pay for.
- Issue hearing aid batteries.
- Supporting other members of the trust as required.
- Locking and unlocking of some trust sites.
- Maintain photocopier and log repair calls where required.
- Updating records relating to the site(s) on various systems.
Person specification
Qualifications
Essential criteria- Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
- NVQ Level 2
- Additional qualifications in Word Processing or Spreadsheets
- RSA || Typing or text or word
Experience and Knowledge
Essential criteria- Ability to use a range of office equipment i.e. Photocopier
- Good Standard of General Education
- Telephone duties in an office environment.
- Operating a PC using Microsoft Office programmes and email packages.
- Experience of desk top publishing
- Using electronic diary
Skills and Abilities
Essential criteria- Key board skills and office experience
- Good organisational skills
- Numeracy
- Ability to work within a clear policy of confidentiality
- Ability to prioritise
- Must be able to demonstrate the English language proficiency level required for this post
- Holds current driving license and has access to vehicle during the working day
Other Requirements
Essential criteria- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates.We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.