Customer Service Manager

Customer Service Manager

Salary £45,000 - £55,000

Permanent

Full-time, 37.5 hours a week

Hybrid working

Based in Basingstoke

REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Manager.

This is an excellent opportunity for an individual with strong communication skills.

As a Customer Service Manager your duties will include but are not limited to:

• Management of the Customer Account team
• Developing growth within designated accounts.
• Ensuring that customer expectations are met and are in line with business objectives.
• Responsibility for maintaining the forecast of designated accounts and monitoring risks to output.
• Assisting external sales in setting sales forecasts and striving to meet financial targets.
• Participating in the identification of business improvement opportunities and their subsequent implementation.
• Supporting quoting, aged debt and inventory management.
• Conducting presentations and managing meetings where necessary.
• Providing regular reports and presenting Key account information to senior management.
• Point of contact for designated accounts to deliver customer service excellence. Liaising on a cross departmental basis to drive through output ensuring to expedite orders and deliveries.

If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office.

To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.