Performance and Operations Manager (Band 7)
NHS Jobs Bristol
Line management of 6 administration teams operating in separate services with individual complex processes. Leading on the management and analysis of patient performance for the services and monitoring of key indicators. Management of key performance measures (RTT) including presentation of complex data sets to varied stakeholders including weekly divisional PTL oversight meeting.
Proactive patient level management of pathways ensuring appropriate actions are undertaken across the service to maintain and improve service delivery. Be responsible for the Administration Budget at BCE, regularly reviewing of budget statements and making adjustments to achieve value for money.
Communicating sensitive and highly complex performance data to diverse and hostile staff and patient groups. Developing systems and reporting from BCEs management software for all staff to support performance improvement. Identifying and implementing service improvements to have positive impact on KPIs.
Leading highly complex improvement projects across multiple services within BCE impacting on both short and long term delivery. Leading performance improvement huddles across services, aligned to business plans. This will require communicating highly complex and multi factorial data sets enabling clear decision making to be formed based on evidence.
Working closely with service leads and managers to proactively respond to challenges of the service requiring influencing skills to ensure conflicting priorities can be appropriately determined. Ongoing planning, reporting and monitoring stock taking in all services and locations as required.
Working closely with service leads to establish and manage patient reference group incorporating coordinate patient feedback and analysing data to inform service improvement and redesign. Work closely with IT to provide oversight of BEST, BCEs management software.
Working with IT and Business Information teams to make full use of available technologies and tools to improve service performance. Leading on DNA reduction, including monitoring performance, proposing improvements to the process and final summary report showing results and financial gains.
Producing forward looking reports and action plans. Participating as a member of the operational management team of BCE and in the BCE Manager of the day rota. Development of local operational policies and SOPs across the service to enable appropriate delivery of priorities.
Contributing to development of complex strategic multi service planning including setting trajectories, capacity planning and management. Ensuring appropriate data validations through analysing patient data across multiple services and liaising with service leads.
Line management of admin staff including all aspects of HR and leadership. This would include signing off temporary staffing time sheets where required. Leading on projects and initiatives as identified by GM and the post holder. Shadowing key roles within Division and the Trust to gain comprehensive understanding of interconnections between departments and roles.
Proactive patient level management of pathways ensuring appropriate actions are undertaken across the service to maintain and improve service delivery. Be responsible for the Administration Budget at BCE, regularly reviewing of budget statements and making adjustments to achieve value for money.
Communicating sensitive and highly complex performance data to diverse and hostile staff and patient groups. Developing systems and reporting from BCEs management software for all staff to support performance improvement. Identifying and implementing service improvements to have positive impact on KPIs.
Leading highly complex improvement projects across multiple services within BCE impacting on both short and long term delivery. Leading performance improvement huddles across services, aligned to business plans. This will require communicating highly complex and multi factorial data sets enabling clear decision making to be formed based on evidence.
Working closely with service leads and managers to proactively respond to challenges of the service requiring influencing skills to ensure conflicting priorities can be appropriately determined. Ongoing planning, reporting and monitoring stock taking in all services and locations as required.
Working closely with service leads to establish and manage patient reference group incorporating coordinate patient feedback and analysing data to inform service improvement and redesign. Work closely with IT to provide oversight of BEST, BCEs management software.
Working with IT and Business Information teams to make full use of available technologies and tools to improve service performance. Leading on DNA reduction, including monitoring performance, proposing improvements to the process and final summary report showing results and financial gains.
Producing forward looking reports and action plans. Participating as a member of the operational management team of BCE and in the BCE Manager of the day rota. Development of local operational policies and SOPs across the service to enable appropriate delivery of priorities.
Contributing to development of complex strategic multi service planning including setting trajectories, capacity planning and management. Ensuring appropriate data validations through analysing patient data across multiple services and liaising with service leads.
Line management of admin staff including all aspects of HR and leadership. This would include signing off temporary staffing time sheets where required. Leading on projects and initiatives as identified by GM and the post holder. Shadowing key roles within Division and the Trust to gain comprehensive understanding of interconnections between departments and roles.
Working closely with and deputising for GM at departmental, divisional and trust level.
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