Customer Service Co-Ordinator

Job Advert

Customer Service Coordinator in our small and friendly team in Round Spinney, Northampton.

independently.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by our Driver Technicians
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

• Whilst some customer service experience would be great, you might also have a more diverse background coming from Care, Public

• You’ll be agile, and love to resolve problems, sometimes looking outside of the box for the answer
• Good attention to detail and accuracy
• Genuine care and compassion which feeds your motivation to deliver outstanding customer service
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

• An annual salary of £23,923.33
• 40 hours per week (Monday to Friday 08:30 - 17:30)
• 25 days holiday (plus bank holidays) plus optional 5 days unpaid (p/t equivalent)
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

may have and these can then be discussed in more detail if you are successful in your application.

a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.