Site Services Manager

Location: London

About the role

The role will also require the Site Services Manager to encourage our staff members to maintain our uniform and dress standards and to carry out their duties in a manner that promotes our Group quality standards.

• To ensure all sites conform to current Health & Safety, fire safety and all other Statutory regulations.
• Report any Health & Safety and fire safety issues to the Senior Property Manager and Group Safety Manager.
• To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed specification.
• To ensure company policies and practices are followed and delivered at all times.
• Provide support and guidance to all site staff.
• To create and promote a ‘Team Culture’ by multi skilling staff across all manned sites.
• Provide a seamless communication link between the London Senior Property Manager, London Property Managers and Head Office staff.
• Regularly communicate with the Senior Property Manager regarding issues arising in the portfolio and assist to resolve these issues.
• Working closely with the Property Management team, audit onsite documentation and ensure action plans are in place and followed.
• From time to time (holiday / sickness cover) complete TIM inspection reports for and on behalf of the Property Management team.
• Assist with site specific projects, ensuring adequate support is being provided to the Property Management team.
• To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service.
• Any other duties as in accordance with the needs of the business.

• Experience of complex residential facilities management or similar experience of inspecting and assessing quality defined criteria and implementing solutions.
• Excellent knowledge of property management, service charges, Health & Safety, fire safety and personal safety.
• Able to demonstrate experience of delivering customer focused services in a demanding environment.
• Competent with MS 365 applications and willing to learn dedicated software aids, where applicable to the role (full training will be provided). Familiarity with contemporary IT devices, including smartphones, PC/laptops and tablets.
• Assist and support the Property Management Team to provide a full professional property management service, in accordance with the terms of the lease and statute.
• Strong organisational skills.
• Excellent verbal and written communication skills.
• Desire to succeed and progress within residential property management.
• Desirable for candidate to hold ISOH general practitioner qualification.
• Full UK driving license

Company Standard plus

Requirement for extensive travel to cover all properties within the portfolio. Travel by car will be paid at the statutory government levels. On some occasion, there will be a requirement to stay overnight, in these cases, hotel accommodation will be booked by Group Finance in advance.