Customer Service Officer - Bridgwater - ref. a700319

Contract: Temporary (2 months, ongoing)

About the Role

We're seeking a dedicated and customer-focused Customer Service Officer to join the team at Somerset Council. As the first point of contact for residents, you'll provide exceptional advice and support across a range of council services, including Council Tax, Waste, Benefits, Highways and Transport, Planning, and Licensing.

This is a busy and rewarding role where you'll assist customers face-to-face in our Bridgwater office, as well as through telephony and online digital support, helping residents navigate services with ease.

Key Responsibilities:

• Deliver exceptional front-line customer service, handling high volumes of enquiries with professionalism and empathy.
• Provide advice and assistance on a wide variety of council services.
• Promote and support digital solutions, encouraging customers to self-serve where possible.
• Accurately log and manage customer interactions using multiple IT systems.

What We're Looking For:

• Outstanding customer service skills, including listening, empathy, and problem-solving.
• Strong communication and interpersonal abilities, both face-to-face and over the phone.
• Confidence and resilience to handle sensitive and emotive interactions.
• Solid computer literacy with the ability to quickly learn new systems and technologies.
• A positive, calm approach to work with a willingness to learn and adapt.

• Be part of a supportive team making a real difference to the residents of Somerset.
• Gain valuable experience in a fast-paced, customer-focused environment.
• Enjoy the opportunity to develop your skills in a varied and engaging role.

This role is office-based at Bridgwater House and falls inside IR35. The contract runs until 31st March 2025, with potential for extension based on workload.