Scheduling Coordinator

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work:

• Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
• Our equality networks: [...]
• Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value

Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply

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Job overview

Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role joining our team?

Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!

The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.

This includes bank holidays and weekends.

Unsocial hours payment will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments: Unsocial hours payments | NHS Employers

Main duties of the job

Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.

Deal promptly, efficiently, and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.

Working for our organisation

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

Step 1 - Read the advert and the Job Description and Person Specification (attached)

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Person specification

Qualifications

• NVQ level 3 or equivalent experience
• European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications

Knowledge & Experience

• Experience using workforce management software or similar
• Knowledge of GDPR, Data Protection Acts and Working Time Directive
• Previous experience of applying and adhering to workplace policies, procedures and protocols
• Experience of working in a responsive customer focused, front line service environment
• Good awareness of Equality and Diversity and ability to demonstrate a fair and consistent approach
• Able to produce accurate reports from the rostering software to meet deadlines
• Experience in using Microsoft Office applications including Excel, Word, Teams and Outlook

• GRS experience
• Previous experience of managing rotas and service delivery staff
• Previous NHS experience

Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes

• Ability to prioritise and manage workload and work to tight deadlines
• Attention to detail and accurate data inputting skills
• Ability to work without supervision within set procedures and protocols
• Ability to effectively communicate complex information to staff at all levels via telephone/e-mail and in person

• Work in partnership with internal and external stakeholders
• Ability to analyse and understand information
• Ability to take responsibility/ownership for own work and that of others
• Ability to work in and motivate others in a pressurised environment
• Ability to interpret basic data, highlighting issues and risks

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200

You may wish to add any addresses featuring 'trac.jobs' to a safe list.

The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission.

Please note that if you have not had a response from us after one month of submitting your application, you have not been shortlisted for interview.