Customer Service Advisor - Cambridge

Job Role – Service History Customer Service & Admin

Salary - £25,204 per year

Location – BCA Peterborough (RMS site)

Working Hours – 37.5 hours per week Monday to Friday 09:00-17:30

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role

To make contact with customers, end users and 3rd parties in order to validate returned vehicles service history provenance.

Your key responsibilities will be:

• Identification of missing or incomplete service history information, and consequent investigation to recover the information prior to vehicle sale.
• Be pro-efficient in making outbound calls to customers and or 3rd parties in order to successfully retrieve Service History records.
• Acting as front line customer service support in order to deal with all incoming enquiries via phone and email for both internal and external customers.
• Ensure that customer SLA’s are met and or exceeded in regards to assigned responsibilities which includes but limited to managing an email inbox and ensuring all emails are responded to within SLA.
• Validate and administer invoicing at the agreed frequencies with the stake holders.
• Data entry input into internal and external management system within SLA.
• Provide a weekly/daily updates via reporting to department leadership team on the productivity levels within the job role.
• Actively participate in weekly team meetings in both a physical and virtual setting.
• Be available to proactively support fellow peers in other areas of the department as and when required to do so.
• Action any issues, queries or complaints arising so that any problems are resolved, in line with SLA’s, to all parties’ satisfaction as far as is reasonably practicable. Escalate any complex issues to the department leadership team.

To be successful, you’ll bring some of the following experience with you:

Communicate effectivily at all levels

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Access to trained mental health first aiders

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

INDLP