Switchboard Operator - Stoke-on-Trent
Join our public sector client as a Switchboard Operator! We are looking for a professional, reliable and flexible individual that is passionate about providing exceptional service. You will possess excellent communication and computer skills and the ability to thrive in a fast-paced environment, whilst supporting the general public.
- Temporary ongoing role, full-time working hours. Working on a shift rota 5 over 7 days, including some weekends.
- Shifts available are - 6AM-2PM, 8:30AM-4:30PM, 9AM-5PM, 10AM-6PM, 1:30PM-9:30PM AND 2PM-10PM.
- Hourly rate between £11.44PH and £20.94PH
- ***FLEXIBLE WORKING HOURS POSSIBLE, FOR THE RIGHT APPLICANT***
Key Responsibilities:
- Answer incoming external and internal calls promptly and professionally, addressing patient, colleague and customer's inquiries and concerns
- Provide accurate and relevant information regarding services, policies, and procedures
- Document and update records in an organised manner
- Maintain a positive and friendly rapport with customers, ensuring a high level of customer satisfaction
- Collaborate with team members to resolve complex customer issues efficiently
Requirements:
- Exceptional communication skills, both verbal and written
- Good computer skills
- Ability to multitask and navigate computer systems efficiently
- Strong problem-solving skills and ability to think quickly on your feet
- Excellent attention to detail and accuracy in documentation
- Adaptable and open to learning new systems and technologies
- Previous call centre experience is preferred but not required
Why work with our client:
- Join a welcoming and inclusive team that values collaboration and teamwork
- Take part in comprehensive training programmes to enhance your skills and knowledge
- Experience a fast-paced and lively work environment that keeps you engaged
- Opportunity to make a difference and positively impact people's lives through public service
Why Adecco:-
Candidate of the month
Perks at Work discount vouchers and collect points to spend
Support programme with 24/7 helpline
Eye care vouchers
Competitive pension scheme
Don't miss out on this exciting opportunity to join our client's team as a Call Centre Assistant! Apply now and embark on a rewarding career journey with their dynamic and customer-focused organisation.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career.If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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