Food & Beverage Team Member

apartmentStadium MK Ltd placeMilton Keynes calendar_month12/09/2024

Job purpose: To ensure all guests receive outstanding customer service when using our spaces for their conference or events, whilst delivering the Hilton vision “To fill the earth with light and warmth of hospitality”.

Role Competencies:
Planning Timescales:

To be able to work in bars, Restaurants, and in room dining.
build relationships with hotel guest to ensure we best suit their needs.
To ensure that customers are made to feel comfortable and well looked after.

Decision Making:

Decisions within remit of own role. All decisions to be made with safety and the business in mind.

Impact and Influence:

To meet and exceed guest expectations.
build relationships with hotel guest to ensure we best suit their needs.
To ensure that customers are made to feel comfortable and well looked after.
To offer each guest a personalised and welcoming experience.
To have a positive and caring attitude to guest and colleagues within the department

Skill Level:

knowledge of bars and restaurants. Menus and allergens, service styles and brand standards.

Communication:

To follow and execute any reasonable request from your line manager and supervisors.
To actively work with others within the department and other business areas
To actively resolve any customer queries or issues and report these to the line manager

Budget Management:

Maximise revenue opportunities by up selling where possible.
Control costs to business where possible, for example energy savings and loss of waste

Lead and Develop:

Not Applicable

Operating Parameters:

To ensure all customers are served food or drinks as ordered.
Maintain a high level of cleanliness and hygiene both personally and within the F and B working environment.
To be part of a dynamic workforce that supports all F and B departments and makes a strong contribution to a team.
To ensure complete customer satisfaction, including setting tables, clearing tables, polishing China and cutlery, taking orders, waiting tables, bar service, in room dining and food delivery.
To adhere to all company policy and procedures, health and safety, hygiene, licensing and employee handbook.
To process payments using MICROS, credit card machines and room charges.

Essential and Desirable Job Criteria:

Evidence of working as part of a team. (E)
Excellent customer service skills. (D)
Excellent verbal communication skills. (E)
Flexible attitude towards working schedule. Shifts may include weekends and evenings. (E)
Demonstrate a “Can Do” attitude. (E)
To care and build working relationships with your colleagues. (D)
To be able to demonstrate a flexible attitude to working in all F and B departments. (E)
To be always professional and respectful to colleagues. (E)
To implement and maintain all food safety procedures and policies with the food and beverage outlets. (E)
To report for duty wearing the correct uniform whilst ensuring all items are clean, ironed and well maintained. (E)

Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct.

The post maybe subject to an enhanced DBS check and yearly self-declarations.

Equality and Diversity – must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

starFeatured

Food & Beverage Supervisor / F&B Team Manager

apartmentAWD onlineplaceCoventry, 41 mi from Milton Keynes

Food and Beverage Team Supervisor who has experience of leading and managing staff within a high-volume F&B operation, with good knowledge of Food Hygiene and Health and Safety and excellent customer service, communication and planning skills...

business_centerHigh salary

Food and Beverage Supervisor

apartmentExclusive HotelsplaceCoventry, 41 mi from Milton Keynes

In a Nutshell We are actively seeking a Food and Beverage Supervisor to be responsible for leading the shift, supervising the Food and Beverage team and supporting the Food & Beverage Management team.Package Description And now for the good stuff...

thumb_up_altRecommended

Assistant Food & Beverage manager

apartmentWhittlebury ParkplaceWhittlebury, 10 mi from Milton Keynes

At Whittlebury Park, we are seeking an experienced Assistant Food & Beverage Manager eager to elevate their career by joining our dynamic and vibrant Food & Beverage Department. Nestled in hundreds of acres of ancient parkland, Whittlebury offers...