Office Administrator
This is a full-time role for a Coordinator/Admin assistant
This role is perfect for someone who has proven experience in a similar role within administration and customer service who has a real flair for problem solving, providing resolutions for customers and someone who is fairly IT literate
In this role, you will work closely with the Service Team and Support Administrator to coordinate servicing and breakdown repairs across various contracts ensuring all works completed within SLA’s and carry out all supporting administration.Training/Support will be offered
Responsibilities
Efficiently log all breakdowns and maintenance requests into the system.
Update system with new Service/ Repair/ installation jobs with purchase orders, costs etcAllocate works to the appropriate engineers on a daily basis in advance.
Customer Interaction: Handle inbound calls from customers, addressing inquiries and resolving issues promptly and professionally.
Reschedule follow-up appointments as necessary upon receipt of purchase orders and delivery of parts, ensuring minimal downtime to serviced equipment.
Repairs Coordination:
Ensure all jobs are completed within designated time frames, updating relevant information and closing off tasksManage correspondence received into the service desk, prioritising and responding appropriately.
Procurement and Reporting:
Provide regular reports to management and clients, highlighting KPI's and service delivery metrics.
General Administration:
Handle all aspects of general administration to support the smooth operation of the business.Basic amendments to generic RAMs, training records and issuing to clients
Generating / Compiling Electronic Paperwork & Job reports to be issued to Clients
Develop and maintain effective working relationships with both internal teams and external customers
Organise & update internal folders with relevant information