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Salary: £23,000 to £26,000 per annum* (depending on experience)

Job Summary: We are seeking a specialist business services executive assistant to support neurodivergent adults. This on-site role is perfect for someone who is eager to make a difference in others' lives and businesses, and who is open to learning new skills in areas such as web design, graphic design, or business strategy development.

This role would suit a recent graduate with hands-on experience of business administration.

Key Responsibilities:

• Serve as the primary point of contact for remote customer enquiries and support
• Manage and respond to emails, phone calls, and video calls from clients
• Assist with scheduling appointments and managing calendars
• Provide administrative support, including document preparation and data entry
• Collaborate with team members to ensure seamless customer service
• Maintain accurate records of customer interactions and transactions
• Troubleshoot and resolve customer issues in a timely manner
• Support the team with additional tasks as needed

Required Skills and Qualifications:

• Proficiency in Google Workspace (Docs, Sheets, Slides, etc.) and Microsoft Office
• Excellent communication skills, both written and verbal
• Strong organisational and multitasking abilities
• Basic marketing skills and understanding of marketing principles
• Empathetic and patient demeanour, with a customer-first attitude
• Ability to work independently and as part of a team
• Willingness to work in person every day

Bonus Points For Applicants Who:

• Have fundraising experience or are eager to learn
• Have admin/clerking experience
• Know BSL or are willing to learn
• Have web development skills
• Thrive in dynamic environments and can hit the ground running
• Have a great sense of humour

This Job Might Not Be For You If:

• You dislike talking to people
• You’re not fond of dogs (we have 1 on site most days)
• You don’t enjoy laughter

Benefits:

• Company pension and performance-based perks
• Opportunity to work in a supportive and inclusive environment
• Professional development opportunities
• Competitive salary and benefits package

But if either of those feels uncomfortable because it 'doesn't feel right', then this is not the job for you.

• Note: Training contracts are not remunerated on the same scale. This role is not suitable for an apprentice or an intern.

Job Types: Full-time, Part-time

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Experience:

• Marketing: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Expected start date: 06/10/2024