Bank Healthcare Support Worker
Job overview
The successful applicants will provide essential support our services and contribute to the delivery of high-quality, person-centred care to patients with mental health conditions, learning disabilities, and other complex health conditions. You will be responsible for providing support in a variety of settings, including inpatient wards and community services, on a flexible, as-needed basis.
Joining the Bank provides an excellent opportunity for those who wish to gain insight and experience into diverse areas whilst providing you with the flexibility to choose your own working hours. It can also provide the opportunity to gain experience with the Trust supporting permanent employment opportunities.
Main duties of the job
Key Responsibilities- Assist patients with daily living activities, promoting independence and dignity.
- Support the nursing team in delivering safe and effective care to patients.
- Observe and report on changes in patients' physical and mental health, ensuring their safety and well-being.
- Provide emotional support to patients, ensuring they feel valued, respected, and understood.
- Assist in maintaining a clean and safe environment for both patients and staff.
- Help with the administration of care, including supporting patients with medication and personal care needs where required.
- Contribute to the implementation of individual care plans.
- Maintain accurate patient records, adhering to Trust policies and procedures.
- Work flexibly to meet the needs of the Trust, which may include nights, weekends, and bank holidays.
Working for our organisation
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world’s first ‘carbon net zero’ national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers.In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our “Proud to be Green” engagement campaign which is aligned to the targets set out in our Green Plan.
As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme”.
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Detailed job description and main responsibilities
What We’re Looking For- Experience in a healthcare or support worker role is desirable, but not essential.
- A caring and empathetic nature with a commitment to providing high-quality care.
- Ability to work as part of a team and independently when needed.
- Strong communication skills and the ability to build rapport with service users.
- Willingness to work flexible hours, including nights, weekends, and holidays.
- A positive attitude and a passion for making a difference in the lives of those in your care.
- Previous experience in mental health, learning disabilities, or social care settings is an advantage.
- Excellent communication and interpersonal skills, with a strong commitment to patient care.
- Ability to work flexibly, which may include nights, weekends, and bank holidays, as per the needs of the Trust.
- A compassionate, professional attitude with a commitment to safeguarding and promoting the well-being of service users.
- Band 3 Agenda for Change NHS Pay Scales + 12.07% (previous healthcare experience will be taken into consideration when determining which point on the Band 3 pay scale)
- 12.07% addition is paid to all hours worked in lieu of booking annual leave - take leave when you want.
- Flexible working hours to suit your lifestyle: part time or full time - you choose your hours.
- Opportunities for career development and access to training programs.
- Supportive, friendly, patient-centred and inclusive team environments.
- Free parking in most Trust locations.
- Trust funded DBS, uniform and training opportunities.
- Access to the NHS Pension Scheme.
- Discounts available via Health Service Discounts and Blue Light Card.
- Access to our Internal Job Adverts, potentially accelerating your career with the Trust.
- Support from the Temporary Staffing, Practice Education Facilitation Team to support your on-boarding, training and career development.
Preparing your Application
To be successful in your application, you will need to have successfully completed full training including preceptorship, demonstrate your knowledge and dedication to high standards of patient care. You will need to be a reliable, enthusiastic and a self-motivated individual, possessing excellent communication skills and be adaptable to changing situations.You will need to be friendly and approachable whilst remaining professional. It is essential that you are reliable, punctual and work well within our services, as well as working under Trust Policy.
We are particularly looking to see in your application- Healthcare qualifications particularly NVQ 2 or 3 in Health and Social Care, Apprenticeships in Health and Social Care or Care Certificate. (although not essential)
- Experience in working with people with mental health or learning conditions or experience of being a carer or service user.
- Any Continuing Professional Development (CPD).
- Any experience in Mental Health and/or Learning Disability services.
- Knowledge of the Mental Health Act and the affect on service users and families.
- Evidence of working as a team, in healthcare or other sector.
- Understanding of our Trust Values particularly Proud to CARE and SPAR.
Person specification
Qualifications
Essential criteria- Ofqual, QiW,CCEA or SCQR/SQA recognised Level 3 Qualification or above in Health and Social Care [...]/
- GCSE English and Maths (or equivalent)
- Restrictive practice training such as MAPA or CPI SI
Experience
Essential criteria- Experience of working with people with Mental Health Needs as a member of a multi-disciplinary team
- Experience of being a service user or carer in acute mental health or learning disability settings
North Staffordshire Combined Healthcare NHS Trust is an equal opportunities employer and values diversity. We offer a variety of flexible working opportunities for both full and part time staff. Job Share applicants will be fully considered and applications are particularly welcomed from current and previous service users
All correspondence at each stage of the process (including any offer packs) will be sent to you via the email address you applied from, please ensure you check your emails regularly.
Please check your junk / spam email folders for any further communication from us (NHS Jobs)
PLEASE NOTE THE FOLLOWING POINTS- In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
- Priority will be given to NHS staff across the region who are at risk of redundancy, where the vacancy is at the same band or one below their current band and candidates meet the essential criteria for this post.
- All employees new to the Trust will be subject to a 6 month probationary period.
- All clinical staff bands 2-4 that are new to the Trust will be required to complete a Care Certificate.
Canvassing of members of the Trust or of any Committee of the Trust directly or indirectly for any appointment under the Trust shall disqualify the candidate for such appointment. The Trust does not pay travel expenses for candidates attending interviews.
ALL POSTS INVOLVING ACCESS TO PERSONS IN RECEIPT OF HEALTH SERVICES WILL BE SUBJECT TO A DISCLOSURE & BARRING SERVICE DISCLOSURE.
Please provide full contact details for all referees, especially their email addresses where possible. Failure to do may result in significant delays in your application. There may also be a requirement to provide additional referee details.