Support worker and Booking Coordinator
Job overview
An exciting new opportunity has arisen for a fixed term Booking Coordinator/Support Worker to support the introduction of a Breast Pain Clinic Pilot at MCHFT. The post holder will support the delivery of Breast Clinics and will provide highly efficient and comprehensive administrative support service to the Breast team.The post holder will work closely with the Breast Speciality Doctor who will provide day to day support and direction.
The team is looking for a dynamic, enthusiastic individual who will take ownership of the role and grow in post as the pilot develops.
Main duties of the job
Main duties of the job include -- Work closely with and report to the Breast Speciality Doctor who will provide day to day support and direction.
- Co-ordinate the booking of outpatient appointments for the whole Breast service inclusive of but not limited to the Breast pain pilot clinics. Specifically:
- book appointments and communicate with patients, including the preparation and co-ordination of the Family History questionnaires, that will be sent out prior to appointments.
- receive and respond to patient queries regarding appointments.
- provide patients with Breast care leaflets, check stock of leaflets and order as appropriate.
- prepare paperwork for clinics.
- chaperone patients in clinic while the Breast Speciality Doctor carries out physical examination and patient assessment.
- complete all administration tasks after the appointment including letters and referrals.
- communication with GPs following appointments.
Please see full job description.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K).
The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides 500 beds and employs over 5,100 members of staff.
An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Detailed job description and main responsibilities
Please see attached Job Description for further details.
The duties contained in this job description are not intended to be exhaustive and the job holder may be required to fulfil tasks or duties commensurate to their job band.
Person specification
Qualifications/ Knowledge
Essential criteria- Good General Education with GCSE English and Mathematics
- ECDL or equivalent experience
- Level 3 Health or social care qualification (e.g. NVQ or similar)
- Relevant Health or Social Care experience including face to face patient contacts
- Advanced knowledge of medical terminology.
- Experience of coaching/teaching patients and carers.
- Level 4 Health or social care qualification (e.g. foundation degree)
- Basic counselling
- Experience coordinating a patient workload
- Knowledge of relevant cancer treatments, interventions and terminology.
Skills
Essential criteria- Able to use own initiative and work without supervision.
- Able to prioritize work
- Effective organization skills.
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills.
- Ability to retrieve information from a wide range of sources and in different formats.
- Ability to solve problems & make decisions under pressure.
Values
Essential criteria- A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
- A commitment to work together to create the best outcomes.
- Must demonstrate the Trust’s values around both raising concerns at work, and how to treat others who raise concerns.Must demonstrate the Trust’s values around both raising concerns at work, and how to treat others who raise concerns.Must demonstrate the Trust’s values around both raising concerns at work, and how to treat others who raise concerns.
- Please let us know if you require an adjustment to our recruitment process.
- All correspondence will be sent via the email address you have registered as your TRAC account.
- Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
- Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence, which means that we MAY be able to sponsor you IF the role meets the UK Government requirements for sponsorship. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the skill level and the minimum salary threshold (usually £38,700 per year for Skilled Worker or £23,200 for Health Care Worker Visa). You can find more information on the Government website.
- Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.
- Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
- Please provide a contact email address for referees when you submit your application. We will not request any references until after you have been made a formal job offer.
- You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
- We do not reimburse travel to interview expenses.
- Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
- Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.