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The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope:

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).
• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.
• Help with performing card adds or replacements, software upgrades, and associated testing.
• Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.
• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.
• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.
• Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.
• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.
• Perform site surveys in support of network builds, augments, or decommissions.
• Assist in coordinating site access, equipment staging, and other tasks
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure.
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Schedule:

• Monday to Friday

Experience:

• Technical support: 1 year (required)
• Customer service: 1 year (required)
• Understand Tier-1 ITSM platform: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person