Service Advisor

Service Advisor

Job Type: Full-time, Permanent

The successful candidate will play a key role in maintaining effective communication between customers and technicians, particularly in the repair and maintenance of Agricultural, Horticultural, and Crane machinery.

Day-to-day of the role:

• Assist in the efficient running of the Service office and contribute to its overall profitability.
• Maintain effective and accurate communication between customers and technicians.
• Manage customer accounts, build new relationships, and handle a wide range of customer expectations.
• Raise job cards and invoices as required.
• Complete various service department administrative duties including time sheets, job cards, and warranty administration.
• Provide a superior level of customer service and handle customer and colleague interactions diplomatically.

Required Skills & Qualifications:

• Experience in raising job cards and handling invoices.
• Previous experience within a service department is advantageous.
• Background in the Horticultural, Agricultural, or automotive industry is preferred.
• Excellent communication skills and the ability to interact professionally with customers and colleagues.
• Proficiency in Microsoft Office, including Word and Excel.
• Ability to work flexibly in both office and workshop environments and collaborate effectively as part of a team.
• Strong organizational skills with the ability to multitask efficiently.
• Self-motivated with a proactive approach to work.
• Attention to detail and accuracy with numbers and cash handling.
• Professional appearance and demeanour.

Benefits:

• Competitive salary plus bonus.
• 32 days holiday (including bank holidays).
• Workplace pension.
• Life assurance (2x salary).
• Country store staff discount.
• Company sick pay scheme.
• Flu jabs.
• Employee referral scheme.

To express your interest please click APPLY!