Senior Commercial Account Manager - London, UK - London
About FIXR
Here at FIXR we’re on a mission to be the number one Event Intelligence and ticketing platform globally. Ticket sales and event management can typically be a clunky, manual process, but our platform makes it easier than ever for event organisers to create seamless, user-friendly experiences for their customers.Not only that, we provide our organisers with data intelligence and insight that help profile their ticket buyers in order to retain and grow their audience over time.
We kickstarted our journey in 2015, and since then we’ve helped millions of people enjoy events all over the UK; whatever size or type of event, we provide a comprehensive end-to-end solution for event organisers. While we’ve been a leading ticketing platform in the student events industry since our inception, we’ve seen explosive growth across wider industry areas, and we’ve are now building on this accelerated momentum to expand into new verticals and markets.
This is an exciting opportunity to join our close knit team as we experience record sales and lead the charge in providing enterprise grade data intelligence to an underserved events market.
About the role
From our roots in the music & Student nightlife sector of the UK, FIXR has developed its events technology platform to provide ticketing and event intelligence into a diverse cross section of verticals ranging anywhere from festivals, spectator sports, comedy to country shows, attractions and seasonal events.Reporting into the Global Head of Account Management, The Commercial Account Manager will be responsible for the success of FIXR’s tier 1 and tier 2 organisers ensuring the protection and growth of our top accounts. They will develop strong relationships built on market intelligence and insights providing true business partnership to organisers.
By understanding client strategies for growth/sustainability the Commercial Account Manager will recommend approaches based on experience and platform optimisation.
This senior role will be a pivotal role in the transition of FIXR account management from operationally led to Commercially focused organisation. They will act as a lighthouse for best practice in using data and processes to drive renewals and upsell.They will also be a key influencer in the product roadmap, identifying trends and requirements that will enable Organisers to continue to innovate their events,
Responsibilities
- Manage a portfolio of FIXR Tier 1 and Tier 2 clients, accountable for renewal and upsell targets
- Build and maintain deep relationships with Snr personnel within Organiser base to understand their business requirements and educate/sell them on how FIXR can support their success..
- Own the smooth transition from Sales to Account management and ensure successful onboarding and go live.
- Create business review cadence that ensures Organisers feel supported and valued
- Be the first level contact for client queries to ensure operational requirements are fully supported.
- Collaborate on pitches and meetings with potential new large clients.
- Consistent reporting on account performance and forecasting
- Attend Organiser events where appropriate to demonstrate FIXR commitment and to understand any first hand challenges.
- 5 years + of account management/customer success experience with commercially focused targets.
- Proven ability to execute strong process oriented approach to drive predictable success within a highly relationship-oriented industry.
- Strategic thinker with a customer-centric mindset, who thrives off analysing data to identify areas to improve customer performance and implement relevant strategies to deliver that success.
- Team player who will act as a thought leader and ‘go to’ person for junior team members.
- Outstanding communication skills, capable of working at different levels within Organisers’s team as well as internally harnessing relevant functions to deliver success for the portfolio of accounts under management.
- Highly organised and analytical using data to create insight and recommendations for organisers to drive success.
- Passionate about events and working in a dynamic fast paced environment where no day is the same.
- Some international travel maybe be required
- You must have an existing right to work in the UK.
Nice to have:
- Ticketing/ Events / hospitality or similar experience.
Benefits
🎁 Holiday perks. Claim a bonus holiday day for every year you are with us.
🩺Free BUPA private healthcare.
🚲Cycle to work scheme for help with a new bike and equipment.
👫 Inclusive, social culture. Fun and dynamic with regular socials.
🎟 Free tickets for FIXR events.
At FIXR, we consider diversity a strength – inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else.If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.