Inbound Sales Executive

Join our client a leading provider of teamwear for football, running and other team sports and events. Due to their ongoing success, they are looking for a highly organised Inbound Sales Executive to join the team.

You’ll be working as part of a successful sales department. Your role will involve managing our inbound orders via their Kit Designer, as well as providing great customer service to existing and new customers via emails, calls and online chat.

The ideal candidate will be self-motivated, possess excellent IT skills, and demonstrate exceptional attention to detail; coupled with a keen interest and knowledge of sports.

This is a hybrid role, requiring 2 days of in-office work at their Edinburgh-based office per week, with initial training delivered face-to-face.

• Manage inbound Kit Designer orders and respond to enquiries.
• First point of contact for inbound customer enquiries via phone line, emails and online chat function.
• Liaise with customers; ensure that all details such as club crests, sponsor logos, and personalisations are correct.
• Upsell other products in our range to complement their order.
• Working with graphic designers to make necessary artwork is correct and vectorised.
• Place orders with our production managers overseas.
• Coordinate with the finance department to ensure invoices are issued and paid for.
• Maintain order progress updates in our CRM system.
• Serve as the primary point of contact for customers from order placement to delivery.

• Strong attention to detail is a must.
• Excellent organisational skills to manage multiple projects simultaneously.
• Some experience working with IT systems and CRM software is preferred.
• Familiarity with Adobe Creative Cloud (Photoshop, Illustrator) preferred.
• Some experience working with the Google Drive platform preferred.
• Proactive approach to help customers and the team as needed.
• Takes pride in delivering high-quality work.
• Ability to work methodically in a fast-paced environment.
• Effective communication with a global team, including production, design, finance, and logistics.

• Competitive salary: £25,000 per annum (37.5 hours/week) plus bonus
• Opportunities for skill development in different areas of the business
• Eligibility for the company’s shared bonus scheme (pro rata).
• Complimentary entry to two running, cycling, or fitness events per year.
• Free gym membership, up to £60 per month.
• Option to join the company pension scheme and benefit from employer contributions
• Contribute to making a positive impact as the company contributes thousands annually to charity.

How To Apply

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