Systems Support Trainer required for 35 hours per week, Home Based Working in the Northwest - Rochdale

About The Role

Job Purpose:

As a key member of the Systems Training Team, you’ll update existing content, create and design new training material required to support the active systems in use across AFG and deliver coaching, training and support using digital and face-to-face channels and platforms.

You’ll support operational teams to use AFG systems efficiently, consistently and drive up data accuracy. Your training will digitally engage people and promote best practice. You’ll play a key role in the AFG Digital Champions program, understanding what training is needed to support operational colleagues.

A great communicator, you’ll have the confidence, patience and enthusiasm needed to explain technical system subjects in a clear and easy to understand way. You will be a digital ambassador for AFG and promote our systems and chosen platforms to all staff.

Key Accountabilities:

To maintain current content as well as create and design new training material needed to support AFG operational systems.

To work with the Systems Training Manager to create an effective training rollout plan.

To deliver the training using face-to-face and digital platforms, supporting the digital ambitions of the organisation.

Evaluate skill and knowledge competence of staff.

Understand and have a strong working knowledge of current AFG systems.

To be seen as the ‘knowledge expert’ on our systems and engage, challenge and influence our workforce to use our systems correctly and efficiently through best practice.

To be competent in the use of Microsoft applications and other similar digital platforms and equipment to enable and support the systems training programmes.

Provide one to one coaching and small group coaching as and when needed to further develop individual system skill and knowledge.

Responsibilities Common to all staff members

Demonstrate good judgment and sound decision making by reflecting an appropriate situational awareness, understanding of context and making informed choice when reaching decisions

Lead and promote initiatives that support our organisational aim to be socially and environmentally responsible

Lead and support initiatives/projects that promote the use of ICT

Establish, maintain and develop professional working relationships with colleagues and external partners

To contribute generally to the development of quality services

To uphold the values, mission and vision of AFG at all times

To adhere to AFG policies and procedures and to operate within the law at all times

To demonstrate continuous professional development, encouraging others to do the same and to operate within the AFG performance management framework

To work with Corporate teams effectively to ensure the best outcome for the people supported

To comply with Equality and Diversity policy

To comply with our Employee Charter

To work flexibly in accordance with organisational need

To travel within the operational and business area of AFG

About Us

We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.

We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.