[ref. k6406701] Customer Service Advisor - No prior banking experience required (Hiring Immediately)
Barclays Bank PLC Heddon-on-the-Wall Full-time
As a Barclays Customer Service Advisor, you’ll be the first point of contact
for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have
empathy, understanding and a passion for delivering excellent customer
service. Full training will be provided, and you’ll be placed within a
supportive team who’ll guide you to ensure you have everything you need to
succeed as a Customer Service Advisor. You don’t need banking experience just
do what we believe is right. They will also be expected to demonstrate the
Barclays Mindset – to Empower, Challenge and Drive – the operating manual for
for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have
empathy, understanding and a passion for delivering excellent customer
service. Full training will be provided, and you’ll be placed within a
supportive team who’ll guide you to ensure you have everything you need to
succeed as a Customer Service Advisor. You don’t need banking experience just
a can-do approach.
Salary - £25,500
**Purpose of the role**
To provide resolutions for customer queriesissues and personalise eachinteraction through the use of multiple communication channels.
**Accountabilities**- Collaboration across multiple digital channels to personalise each interaction with a customer.
- Enhancing the banks digital capabilities when current technology is identified as not yet ready to support.
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
- To provide resolutions for customer queriesissues and personalise each interaction through the use of multiple communication channels.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative operational expertise.
- Make judgements based on practice and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders customers to identify and address their needs.
do what we believe is right. They will also be expected to demonstrate the
Barclays Mindset – to Empower, Challenge and Drive – the operating manual for
how we behave.
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you have
transferrable skills to succeed in a sales advisor role with EE. We’ll give
you training on the rest so you’re ready to talk confidently about all our
products and services.
We don’t do ‘hard sales’. The role involves talking to customers...
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