Service Administrator
Location: Cumbernauld
Remuneration: £13.85 - £14.36 per hour (Dependant on Experience)
Contract Details: Temporary, 12-month contract
Responsibilities:
- Act as the first point of contact with customers, promoting quality customer service and boosting business within our client's branch location.
- Answer phone calls, gather fault information, and plan repair jobs.
- Develop and schedule repair plans, ensuring efficient and timely completion of work orders.
- Process timesheets and purchase order numbers.
- Assess customer needs and gather relevant information.
- Create basic work orders.
- Provide regular updates to customers on the status of their jobs.
Our client, a logistics company in the motor trade industry, is seeking a Service Administrator to join their team. They are looking for someone with warranty admin or service admin experience who can handle the varied responsibilities of this role.
Key Skills and Requirements:
- Slightly technical attitude, ideally with knowledge of the motor trade industry.
- Experience as a service advisor or in warranty administration.
- Ability to prioritise tasks and manage multiple responsibilities.
- Strong telephone manner and a focus on providing excellent customer service.
- Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams.
- Familiarity with document management systems such as SharePoint and OneDrive.
- Experience with Movex and SAP is a plus.
This temporary position offers an hourly rate between £13.85 and £14.36, with a 12-month contract starting ASAP
If you are a detail-oriented individual with excellent communication and organisational skills, and if you thrive in a fast-paced, customer-focused environment, our client would love to hear from you. Join their team as a Service Administrator and contribute to their mission of providing quality customer service and driving business growth.
To apply for this position, please submit your application with a tailored cover letter outlining your relevant experience and qualifications. Don't miss out on this exciting opportunity - apply now!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.