Administration / Reception Clerk
Job overview
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 0830 and 1730 and should be aligned to the Direct Clinical Care time of the Consultants for whom they support.
The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Neurophysiology Outpatient Reception . Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care.
Knowledge of the NHS computer systems would be advantageous; however, training will be available. Your role will include Admin duties and clinic prep.
We are seeking team players who are able to work under pressure and prioritise their own workload, whilst responding to the needs of the department. The successful candidates will be expected to cover for annual leave and sickness.
Main duties of the job
To work as part of a clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals
You will be working in an outpatient setting and your duties will include providing reception cover, collection, delivery and prepping medical notes, dealing with incoming and outgoing post, filing, answering patient calls/enquiries and other general administrative duties.
You will be responsible for greeting patients entering all patient arrivals and outcomes onto the Patient Administration System.
Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team.
Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
Provide a reception service to patients, relatives, carers and all staff groups.
Editing, sending reports/letters and uploading to ICE.
Provide general administrative services as required by the department;Locate medical notes within a department or request them from other locations;
Provide timely collection and delivery of medical notes when required;
Assist in requesting copies of notes, investigations and results from internally and from other healthcare organisations;
Filling letters and reports in medical notes promptly and cross reference whenever necessary and general office filing;
Receive and sort daily post, date stamp and distribute as appropriate;
Photocopying, posting documentation;
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions;
Assist with Reception administration and update the relevant databases and patient information systems when required;
Prepare case note folders and complete necessary documentation for all new patients;
Liaise with other hospital departments, GPs and other health care agencies when required.
Provide cross-cover within team during absence and follow relevant organisational policies on notification of sickness absence and participation in individual appraisal.
Person specification
Education, training and qualifications
Essential criteria- Educated to Minimum 3 GCSE at Grade C or above incl English.
- NVQ2 or equivalent level of education, experience or knowledge
Knowledge & Experience
Essential criteria- Good written & verbal Communication.
- Experience working in busy office and reception environment.
- Good IT skills.
- Courteous, Tactful and efficient telephone manner.
- Proficient in Microsoft packages including Word and Outlook.
- Experience working in NHS.
Skills
Essential criteria- Good organisational skills able to plan and prioritise workload.
- Ability to communicate with all levels of staff including Consultants, junior medical staff, practitioners, Managers and others as required.
- Developed attention to detail & accuracy.
- Able to work well as part of a team.
- Standard keyboard skills
Personal Qualities & attributes
Essential criteria- Ability to use own initiative.
- Confident to establish and maintain good working relationships at all levels.
- Able to understand the needs of patients and deal with them with tact and sensitivity.
At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.
We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).
We celebrate staff achievements and value the importance of working as one big team. That’s why we talk about Team NGH. It’s all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills.We are driven to helping you to be the best you can be.
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Apply today and join the largest family in Northamptonshire.
Our Excellence Values:
- Compassion
- Respect
- Integrity
- Courageous
- Accountable
To apply for this post, scroll down to the bottom of this page and select “apply online now”.
In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.
Due to the high number of applications received we are unable to respond to each application individually. If you have not been contacted within 4 weeks of the closing date you have been unsuccessful in this application.
For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.
Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS