Richemont - Peter Millar, Customer Service Specialist (9 Month FTC)
Richemont London
HOW WILL YOU MAKE AN IMPACT?
- First point of contact for customer queries: email, telephone & face to face
- Answer queries or pass on to the appropriate department
- Receiving & processing orders from the Sales Team, Distributors & Wholesale Customers via Repspark or Bluecherry
- Build sustainable relationship and trust with customers through open and interactive communication,
- Creating Line books on Repspark to help sell certain product
- Create, amend and send sales orders in Repspark to customers confirming quantities ordered, pricing per garment and custom embroidery instructions where applicable
- Liaising with the internal embroidery department on new logo originations, updates and instructions
- Providing updates to the customers of their orders from start to finish especially event / rush orders with tracking and follow up emails
- Running regular reports from the system to track orders and provide information to the sales rep / customers on current and future orders. Providing general sales support from an office level
- Bi-Weekly catch up calls with the Sales Reps
- Quarterly calls with Key Account customers to discuss needs / updates / sell through etc.
- Product Launches with Marketing for online retailers and other wholesale customers
- Organising returns for all Wholesale customers with credit memos
- EU Warehouse daily reporting – updating orders and sending embroidery orders to our EU embroiderer
- Strong Computer / Tech skills
- Confident in using Microsoft Office; Outlook, Excel, Word and SharePoint. Operating system Bluecherry, WMS Softeon and B2B Repspark
- Attention to detail is a must
- Good time management
- Ability to prioritise
- Ability to multi task
- Ability to communicate well with all internal departments
- Good, professional telephone manner
- Confidence to speak to a wide range of customers on the phone, emailing & face to face
- An interest in golf is advantageous
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.- We value freedom, collegiality, loyalty, and solidarity
- We foster empathy, curiosity, courage, humility, and integrity
- We care for the world we live in
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
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