Business Change Analyst | The Royal Orthopaedic Hospital NHS Foundation Trust

The ROH is currently going through an exciting period of large-scale digital transformation. We are seeking to recruit a Business Change Analyst to join the Digital Team to support major projects within the Programme including an EPR (Electronic Patient Record) that will drive advances in patient care, and efficient processes across the Trust.

The post holder will bring experts together to identify, define, and promote new ways of working. To do this, they will need to become familiar with the digital tools available, including clinical and non-clinical systems and internally developed solutions, as well as with patient pathways and operational processes.

The successful candidate will be experienced in business and process redesign and comfortable working in a busy, complex and changing environment. They will have a good eye for detail and excellent analytical and communication skills.

The purpose of this role is to scope and operationally coordinate the relevant change processes linked to primarily upgrades / project developments through to successful implementation of Trust digital systems working closely with Project Managers and Analysts; using/learning specialist digital /technical skills as required to achieve this.

The post holder will work both independently and collaboratively using their business analytical/change skills and relevant health service knowledge of patient processes/workflow to achieve this.

In particular the final stage “Handover & Sustain” which defines deployment and transition to BAU.

This is an exciting role for the right candidate as the trust is currently expanding its Service Improvement team to support business change within the organisation.

Alongside an Electronic Patient Record the trust is also embarking on a Robotic Process Automation journey which again will all require explicit analysing skills to be effective and support the trusts plans of building on its digital transformation.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

To find more about our staff benefits, please visit our website.

KEY WORKING RELATIONSHIPS:

• Senior leaders within the Trust
• Deputy Director of Strategy & the wider Service Improvement Team
• Communications Team
• Clinical and Operational staff associated with the digital programme
• Clinical and operational staff members
• EPR Team

• Existing suppliers and potential new suppliers
• Other NHS Organisations
• Third party Consultancy service

1. As a Clinical Systems specialist lead, analyse and advise project teams on system user processes, working with key staff and departmental leads, to NHS professional standards and recognised Trust project management methodology (QSIR).
2. Take a lead role in coordinating the business change elements of implementation of an Electronic Patient Record, liaising with multiple stakeholders to enable smooth transition for staff and patients to the new platform as well as undertaking assigned Digital system upgrades / new projects
3. Ensure all process change is identified/mapped, considered, and revised as part of Trust digital upgrades and new developments. One of the key dependencies of the EPR project will be the migration of the entire trust file data storage into a new environment which will require significant mapping and scoping to ensure its success
4. Ascertain a deliverable strategy alongside the Project Manager/Head of Digital in delivering each core aspect of the Electronic Patient Record across the workforce to identify and ensure relevant licences are assigned to each specific role
5. Identify through analytical skills processes that can be improved or digitalised using Robotic Process Automation. One of the key aspects of driving digital transformation and sustainability is to become as “paperless” a trust as possible so this would be a key area that the successful applicant would be involved i
6. Responsible for reporting and investigating non-clinical risks associated with Digital systems/processes, both existing and linked to new developments / system upgrades; providing robust draft action plans to support Quality Improvement requirements
7. Actively contribute to the creation of robust Business Plans that support the financial and resource elements of Digital System upgrades / new developments that involve business change. E.g., creating complex spreadsheet to demonstrate data analysis
8. Actively contribute to the update of policies/procedures relating to Digital system upgrades/projects, for use across the Trust and if required the Local Health Communities
9. Work closely with Project Managers/ IT project/Infrastructure teams to ensure the production and maintenance of project initiation / technical requirements documentation ensuring all relevant clinical aspects have been included
10. Coordinate project documentation to include relevant aspects of business/process change relevant to users, including communication plans, benefits realisation plans, highlight and exception reports
11. Plan, review, and coordinate workflow analysis to identify organisational change requirements to support service redesign priorities
12. Maintain logs recording risks, quality, and other issues; developing management plans as appropriate or referring to Project Manager as required
13. Liaise closely with stakeholders, IT services and managers to influence, negotiate and implement development changes in Trust Digital systems, relevant to system functionality, to prioritise and deliver service improvement to patients
14. Using specialist/technical knowledge, advise managers during the procurement process for Digital Systems and associated support services as required
15. Produce progress reports for Project Managers to present at Executive level, Perfecting Pathways Project groups and Digital System sub-groups as required
16. Deliver presentations on Digital Systems benefits/developments to small and large audiences e.g.: Operational/Exec managers, Healthcare professionals, Clinicians, Finance, HR staff and external visitors which are likely to be challenging as linked to significant new ways of working; both internally and externally of the Trust
17. Present on and operationally manage the resolution of contentious business process change issues; referring to Project Manager as appropriate
18. Use own specialist/technical skills and knowledge of Digital systems to be able to explain or simplify complicated process changes / issues, using highly effective communication skills that staff will understand
19. Manage and resolve issues that may arise with users, i.e., where there is resistance to new processes / systems which they believe could impact their workload. This requires high levels of tact and diplomacy
20. Using specialist/technical skills and knowledge to develop operational policies and procedures in conjunction with digital systems training team and a wide range of stake holders to ensure their safe and effective use
21. Develop appropriate training plans in conjunction with clinical systems managers, IT Training team and system stakeholders
22. Maintain knowledge and skills including those specific to the Trust’s Digital systems and associated applications / processes to enable effective delivery of upgrades/projects
23. Participate at appropriate clinical / non-clinical management meetings (e.g. divisional, multi-disciplinary) as required.

1. Take personal responsibility for attendance at mandatory training and updating as per Trust statutory and mandatory training requirements and informs the manager if there is any deviance from training attendance at mandated intervals
2. Adhere to all Trust policies ensuring a high standard of personal and professional behaviour is always maintained whilst acting as an ambassador for the trust and a role model to others.

Physical Effort:Required to frequently sit at a PC to develop and write complex test scripts/ business cases.

Mental EffortLong periods of complex process mapping of workflows that requires specialist knowledge.

Emotional EffortRequired to influence operational teams during periods of difficult process change and new ways of working. Likely to frequently experience difficult situations and resistance.

Required to actively maintain technical specialist skills and knowledge as part of front-line services during development, testing and implementation of Digital systems upgrades and new developments.

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.

Full job description is added as a supporting document.

This advert closes on Thursday 30 Jan 2025