Head of Internal IT
About Us
YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments.Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding.
We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
The Role:
We’re looking for a strategic and hands-on Head of Internal IT to lead our Internal IT department and ensure our global workforce is empowered with secure, reliable, and scalable technology. You’ll be responsible for the smooth operation of our IT infrastructure across offices in Holborn, Atlanta, and Copenhagen, and you’ll play a critical role in shaping our employee technology experience in a fast-paced fintech environment.
This is a leadership role that blends technical depth with people and vendor management. You will lead a 6-person IT team, work closely with Office Management, Security, and Legal, and help drive initiatives that support business growth, operational continuity, and compliance.
Requirements- Lead and manage the Internal IT team (1st, 2nd, and 3rd line support) to provide outstanding technical support and operational excellence.
- Oversee and optimize our Microsoft 365 environment, ensuring reliability, security, and scalability.
- Manage internet connectivity, networking, and infrastructure across all office locations.
- Own the provisioning, lifecycle management, and security of employee laptops and endpoints.
- Provide technical ownership and vendor coordination for key SaaS platforms including Jira, HubSpot, Confluence, and others.
- Plan and execute IT aspects of office moves and expansions, ensuring minimal disruption and seamless setup.
- Develop and maintain robust Disaster Recovery (DR) and Business Continuity plans for the employee tech stack.
- Ensure IT policies and processes are aligned with legal, security, and compliance requirements.
- Continuously assess and improve our IT systems, tools, and workflows in line with the company’s evolving needs.
- Foster a high-performance team culture focused on ownership, responsiveness, and continuous improvement.
Essential:
- Proven experience leading an internal IT function, ideally in a scaling tech or fintech company.
- Strong expertise with Microsoft 365, endpoint management, and common enterprise SaaS platforms.
- Demonstrated ability to manage and grow high-performing IT teams.
- Experience working across multi-office, international environments with varied infrastructure and compliance needs.
- Solid understanding of IT security best practices and how they intersect with legal and operational frameworks.
- Strong communication and stakeholder management skills, with the ability to align technology with business needs.
- Comfortable working in a fast-paced environment with shifting priorities and ambitious goals.
Desirable:
- Experience supporting hybrid or remote-first working environments.
- Familiarity with ISO 27001, SOC2, or similar compliance frameworks.
- Experience managing IT budgets and vendor relationships.
Salary:
£70,000 - 100,000 + 20% annual bonus
Benefits
Why join YouLend?- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work 2024” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
We offer comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Cycle to work scheme
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.