Service Manager- Medical Engineering & Physics
The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
flexible-working
Job overview
Medical Engineering & Physics (MEP) Care Group currently consists of distinct but mutually supportive services; Medical Equipment Management workshop, Medical device training and the libraries, Clinical Engineering, The Radiation Protection Service, Nuclear Medicine Physics, MRI Physics, Rehabilitation Engineering and the Vascular laboratory, with over 100 staff members.The department also manages the Clinical Scientist Training Scheme for the South East London Training Consortium. The Care Group supports teaching and research and has close links with King’s College London. Medical Engineering and Physics is certified to the BS EN 13485 quality system.
The postholder will work closely with the Associate Directors to provide timely, efficient and effective operational management for the Medical Engineering and Physics Care Group.
The postholder will work with service leads to ensure that services are responsive, innovative and operate to the highest possible performance standards for both in house and external services.
The post holder is expected to act as Quality Manager and develop systems to achieve high standards of quality across all activities ensuring that services meet established quality standards.
The post holder will manage administrative staff.
Main duties of the job
In conjunction with the Associate Directors of Medical Engineering and Physics, support the service leads to lead on the development of service strategy and annual plans for designated services as part of the annual planning cycle.
Be responsible for the operational management of the service, reporting to the Associate Directors of Medical Engineering and Physics on all matters affecting the delivery of core services
To review and escalate as appropriate performance indicator information in line with the Trust’s performance management framework.
To develop cost reduction, income generation and efficiency proposals as required and implement them successfully.
Develop, implement, and maintain quality assurance and control processes in line with BS EN 13485 standards and chair the Care Group’s Quality Management Group and ensure actions are completed in a timely fashion.
Working for our organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites.The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Detailed job description and main responsibilities
Strategy and Planning
In conjunction with the Associate Directors of Medical Engineering and Physics, support the service leads to:
- Lead on the development of service strategy and annual plans for designated services as part of the annual planning cycle.
- Support and promote the Trust’s mission, values, aims and objectives.
- Produce accurate, high quality business cases and service development bids taking into account activity and income projections.
- Ensure strong operational and financial service performance against plans through identification of problems at an early stage and the initiation of corrective action.
Operational Performance
Be responsible for the operational management of the service, reporting to the Associate Directors of Medical Engineering and Physics on all matters affecting the delivery of core services including:
- Support the Trust’s performance and management framework
- To organise and run the MEP senior management meeting and ensure that performance data for MEP services are met.
- To assist the Associate Directors with producing various reports for presentation at executive meetings, such as the Care Group’s Integrated Performance Report and outstanding care group’s report.
- To oversee the co-ordination of work experience students in the Care Group and organise outreach work.
- To oversee the management of the Care Group’s seminar program.
- To ensure that the Care Group is compliant with all statutory and mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
- To co-ordinate the results of the Trust’s staff survey and ensure that service leads complete actions arising from the survey.
- Where relevant, to ensure that rotas and on-call arrangements are in place throughout the Care Group and that these comply with workforce and working time directives. To oversee the finalisation of the rota in a timely manner.
- To ensure the establishment and maintenance of good working relationships and communications with the wider Trust, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.
- To ensure collaborative partnership working with other Trusts, other NHS agencies and with other health and academic partners across the health economy and across King’s Health Partners.
- To oversee transport fleet management for the care group, ensuring that servicing and MOTs are carried out in a timely manner.
- Where appropriate, take responsibility for ensuring that the separate needs of King’s services on our satellite sites are understood and effectively managed, including liaison with property owners as appropriate.
- To assist with service improvement projects and associated project budgets as identified by the Associate Directors.
- To ensure that the Care Group’s facilities are up to standard and to liaise with Estates or outside contractors whenever needed.
- To introduce and maintain the Trust’s performance and management framework for services and be accountable for performance against all key dimensions within the framework, including the achievement of national targets, taking corrective action as required.
- To review and escalate as appropriate performance indicator information in line with the Trust’s performance management framework.
- Validate and distribute reports and performance data to teams.
- Validate and distribute data on demand, capacity, waiting times and other performance metrics.
- Develop a close understanding of data collection arrangements across the Trust.
- To assist the training co-coordinator with the planning aspects of the training scheme.
- Work with the Business Intelligence Unit, with Contracts and with other departments to produce reports and information for clinical teams.
- Produce and perform presentations on performance for the Care Group and Site Executive management teams as needed
- To develop cost reduction, income generation and efficiency proposals as required and implement them successfully.
- To ensure that all those within the services with influence over expenditure have the knowledge/ability and information required to understand the current financial framework.
- To authorise expenditure in line with Standing Financial Instructions and ensure that appropriate protocols are in place to control expenditure within budget.
- To monitor expenditure and ensure timely identification of budget variances, taking appropriate action to rectify such discrepancies.
- Develop, implement, and maintain quality assurance and control processes in line with BS EN 13485 standards.
- Chair the Care Group’s Quality Management Group and ensure actions are completed in a timely fashion
- Conduct regular audits, inspections, and assessments to ensure compliance with quality standards.
- Oversee the creation and maintenance of quality documentation, including SOPs and manuals.
- Provide training to staff on quality procedures and foster a culture of quality across the Care Group and Trust
- Investigate and resolve quality issues, ensuring corrective and preventive actions are taken.
- Monitor quality performance metrics and report findings to senior management.
- Promote continuous improvement initiatives to enhance product and process quality.
- Assist service leads on following up patient safety incidents and insights and identifying and embedding learning or improvement responses.
- To ensure that the Risk Register for identified services is kept up to date and that key actions are completed.
- Ensure that all risk assessments are completed for areas within identified services and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.
- Work with colleagues across the Care Group and Site to effectively communicate and share best practice.
- To maintain an up to date awareness of areas of variance against contracted performance in identified specialities, analysing and explaining the reasons for variation where it occurs.
- To work with the heads of service and administrative teams to achieve high levels of data quality and implement new systems where necessary.
- In conjunction with service leads support the external contracts for the care group ensuring that KPIs are met and join contractual meetings where applicable.
- In conjunction with the heads of service manage external contracts with funding agencies, commissioning bodies and other organisations.
- To ensure effective processes and procedures are in place to monitor and track performance within the service against the performance contract with a particular focus on ensuring there is sufficient capacity to meet demand in the short and long term.
People Management and Performance
Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and under performance is addressed.- Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
- Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
- Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level.
- Identify and fill any vacancies that arise within the team in line with the Trust’s recruitment policy and process.
- Identify talent and support the internal talent management process in order attract and retain and succession plan for your people.
- Review skills mix at regular intervals in order to identify any potential opportunities to maximise resource utilisation / allocation, ensuring job descriptions are kept up to date.
- Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment.
Person specification
Essentail and desirable criteria out of 3
Essential criteria- Educated to Masters level or equivalent plus evidence of further professional development through formal course and / or experience.
- Degree and/or equivalent senior management experience.
- Significant management experience in a service delivery role within the acute sector
- Experience of using Quality Management systems
- Significant experience of staff management, including setting objectives, team and individual appraisal, recruitment, performance and disciplinary issues
- Good understanding of the respective roles of different occupational groups within a technical team (Medical Engineering and Physics)
- Significant budget management experience including cost control, cost improvement, monitoring and determining corrective action
- Prince 2 or other Project Management Skills
- Formal management qualification
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- To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
- Please provide email addresses for referees where possible
- Click here to see the range of benefits we offer
- Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
- All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
- Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.
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King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.