Facilities Technical Officer *Internal Applicants Only*
Job overview
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
To provide a quality service for the overview and operation of the Trust West Cumberland Hospital ID card security, CCTV security and door access security system.
Provide a comprehensive technical support service to all members of the facilities management team, all staff members and the helpdesk / call logging function, working as a key member of a team that underpins the ID card security, CCTV security and door access security systems activities including the strategy and the delivery of the operational service to a high quality service level.
Ensuring the smooth delivery of the Trusts Car parking permit system including reconciliation of the pay and display income trust wide.
Liaising with staff, patients and visitors.
Working directly with external contractors with all car parking issues, including interfaces and databases.
Monitoring and responding to car parking issue by email, assisting with the appeal process and updating permit changes.
Processing new requests for parking permits.
To manage the Trusts car parking permit system on Backtraq FM. Deal with car parking issues trust wide. Attend car parking working groups over both main sites and community sites.
Management of contracts within own department.
Main duties of the job
Management and responsibility for Monthly testing of the internal panic alarm systems including reporting conditions and creating survey reports.
Manage, organise and oversee the day-to-day ID, CCTV, Door Access System Database operation and maintenance. Provide the focal point for all matters relating to use of the security specialist part of the EBI system.
Provide Technical and Specialist training for Help desk and Security staff in the use of ID, CCTV, Door access system (EBI) including new starters.
Collate and review new data from the EBI system and maintain databases and create accurate reports for system improvement and Maintenance Management.
Ensuring relevant paperwork has been completed in the event of a lost card and the information is updated on the ID Card system. Collate Reports relating to a loss of an ID Card and its usage for Health Safety and Security purposes.
Management for the provision of the Customer Service team / Help Desk to ensure an excellent service is provided including the day to day working of the EBI and Customer Service team / Help Desk operatives. To include technical support and necessary advice to enable the operative to process calls correctly.
Carry out monitoring and inspections of current equipment, producing any necessary reports and information to assist with contracted maintenance and any future maintenance plans.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2^nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.- day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria- • Educated to Degree level or Equivalent in associated field and evidence of continuing professional development.
- • Good level of general education including English language and Maths or equivalent.
- • ILM Level 5 award in First Line Management or equivalent.
- • ITQ/NVQ for IT users or ECDL.
- • NVQ in Supervisory Management or equivalent.
- • Willing to work towards equivalent qualifications in Business Management and Security.
Experience
Essential criteria- • Supervisory / Team Leader experience.
- • Office Administration and understanding of Microsoft packages and use.
- • Staff Management
- • Work in a hospital environment.
Knowledge
Essential criteria- • Work undertaken within the department.
- • Understanding of the Data Protection Act, Freedom of Information Act, Access to health records and defensible documentation, health and safety and their application in the workplace.
- • Safe management of health care.
- • Health & Safety.
- • Equality impact assessment.
Skills
Essential criteria- • Excellent organisational skills.
- • Able to use initiative appropriately.
- • Ability to present information to staff on a regular basis.
- • Developed communication and interpersonal skills.
- • Organisational ability.
- • Able to work without supervision.
- • Ability to work methodically & accurately.
- • Ability to carry out a wide range of tasks.
- • Able to prioritise work to meet deadline
- • Leadership skills