[ref. q91230621] Investigations Manager (Fraud), EMEA Fraud And Complex Investigations (FCI) - Amazon
In this key role, you will provide investigations as a service across Europe, Middle East, and Africa (EMEA), investigating difficult theft and fraud incidents as well as policy violations and security-related incidents.
Key job responsibilities- Manage, develop, and resolve difficult theft and fraud investigations
- Create and disseminate accurate and timely final investigation reports
- Report and manage investigations within the approved case management system
- Conduct data analysis and deep dives based on investigative data to identify trends and patterns
- Support the Senior Investigations Manager with complex theft and fraud investigations and support with the creation, maintenance, and monitoring of key investigative dashboards, tracking shrink, and loss metrics
A day in the life
As an Investigations Manager, you will join a team of professionals who provide investigations as a service to business customers across Amazon’s end-to-end supply chain to protect our people and prevent loss. On a daily basis, you will investigate difficult theft and fraud incidents, policy violations, and security-related events.To initiate an investigation, you receive an escalation or incident, either proactively or reactively. You will then assess, triage, and prioritise the nature of the incident by working out its severity, impact, scope, and scale. During your work, you will conduct difficult investigative actions to identify trends, patterns, and root causes with the aim of compiling all relevant information into a comprehensive evidential packet.
You will also seek to identify key person(s) of interest and conduct interviews, when required, to resolve your investigation. Upon completion, you will create a final investigation report which will support the business with an actionable, meaningful, and proportionate incident resolution.You will also act as the principal investigative point of contact and subject matter expert for internal and external departments (e.g., legal, human resources, operations, outside counsel).
You will ensure a high level of quality through the conduction of regular audits on investigations and investigative data. Finally, you will support the Senior Investigations Manager by leveraging your knowledge, expertise, and results in contribution towards the overall Security and Loss Prevention goals and objectives.
During the course of your work, you will be required to travel both domestically and internationally across EMEA to support other teams and business units.
About the team
Working in partnership with our stakeholders, Security and Loss Prevention secures the Amazon supply chain end-to-end and promotes security during business conversations. The Investigations team is a support function to Security and Loss Prevention Field Operations with responsibility over the management, development, and conclusion of investigative activity.Our team provides support, guidance, and direction to our customers on a broad range of investigative issues, ranging from theft of inventory, workplace incidents, and surface transportation events to complex, sophisticated fraud involving multiple bad actors, stakeholders, and marketplaces.
• A relevant degree or degree equivalent in a security-related field
- Relevant experience managing, coordinating, and resolving difficult theft and fraud investigations in a global organization by conducting root cause analysis and recommending mitigations
- Relevant experience managing the lifecycle of investigations within the approved case management system, leveraging case data to identify incident trends and patterns across a geographical area and implementing relevant actions
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, particularly Excel (e.g., pivot tables, formula creation) and Word (e.g., formal written investigation reports)
- Advanced proficiency in written and verbal English.
- Relevant industry certification (e.g., Certified Fraud Examiner (CFE), Professional Certified Investigator (PCI))
- Wicklander-Zulawski Non-Confrontational Interview Accreditation (Level 1 or Level 2)
- Intermediate SQL knowledge as well as understanding of how to write, extract, and ingest large-scale data queries
- Relevant advanced experience building, iterating on, and submitting investigative case files
- Driver’s license
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