Technical Support Engineer
Salisbury - 5 Days on-site
£30,000 - £35,000 + benefits
This is an excellent opportunity for a Technical Support Engineer to join a company that offers an exciting chance to learn industry knowledge within a business that has been established over 50 years.
This company is a leading manufacturer of medical grade temperature-controlled storage solutions, specialising in innovative technologies for the healthcare and life sciences sectors. Equally, they operate on a global scale with the business, shipping to over 90 different countries.
In this varied role you will be responsible for providing product support to customers globally. Responsibilities include answering incoming calls, emails, and online chat inquiries to diagnose and troubleshoot common problems remotely. Being able to provide clear and concise technical guidance to customers over the phone, including step-by-step instructions for resolving issues is essential.
The ideal candidate will have prior experience in customer service or technical support, preferably in a demanding environment. Excellent communication and interpersonal skills, both written and verbal, are essential, along with strong problem-solving and analytical abilities.Equally, proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
This is a fantastic opportunity for an aspiring Technical Support Engineer to join a market leading company in a varied and exciting role.
The Role:- Provide support for products globally via phone and email.
- Maintain accurate record keeping.
- Troubleshooting general product inquiries.
- Based 5 days on-site in Salisbury
- Demonstrated knowledge of Technical Product Support.
- Experience in remote troubleshooting and dealing with customer inquiries.
- Deliver excellent Customer service.
- Must have a high attention to detail when record-keeping.
- No Smoking or Vaping
Reference Number: BBBH247600
To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment
This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency
Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.