Delivery Manager

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efficiencies through automation / digitisation.

Business Change initiatives.

• Manage the delivery of projects to time, cost and quality, ensuring changes are fully embedded and agreed benefits met.
• Lead projects and work requests throughout the life cycle, including transition to live operation, and effectively interact

• Lead the collaborative and dynamic planning process – prioritising work that needs to be done against the capacity and

• Works with Business Analysts to transform stakeholder needs into well-defined use cases that stakeholders can fully understand

• Challenge and drive key stakeholders to make decisions on priorities.
• Facilitate decision-making, issue resolution and consensus among cross-functional teams with full understanding of time / cost

• Be accountable for your delivery ensuring the right balance between cost, time & quality are achieved in line with business

• Introduce new tools and/or methodology / frameworks where required.
• Promote use of agile techniques across the business.
• Implement an effective reporting cycle, working with the teams to drive high quality reporting in a timely manner.
• Manages key third party partners to ensure delivery of projects to time, budget and quality.

• Manage relationships with internal stakeholders to ensure alignment on project / work request objectives, critical tasks,

• Provide effective project progress updates to key stakeholders both written and verbally.
• Able to capture and articulate benefits associated with each delivery.
• Works closely with any required third party partners, establishing effective partnerships and well defined ways of working.

Qualifications & experience

• Previous commercial experience as a Project Manager, Business Change Manager or similar, delivering projects affecting business

• Working in a matrix management environment, directing work for members of other teams.
• Demonstrable track record of managing delivery in a fast-paced business.
• Management of software procurement projects.
• Experience of managing onsite, remote teams and external suppliers.
• Stakeholder management – risk and issue resolution.
• Great communication and interpersonal skills.
• Experience of project budget management and cost control.
• Experience of risk management and mitigation techniques.
• Experience of IT change management.
• Experience of programme planning, able to contribute to planning overall programmes and providing suggestions for framework

• Resiliency – be able to deal with changing circumstances and challenging situations whilst still achieving objectives.

• Prince2 or equivalent qualification.
• Analytical approach to problem solving combined with commercial awareness.
• Agile / Scrum experience.
• Knowledge of CRM tools.
• Familiarity with tools like JIRA, Trello, Microsoft Project.

potentially other UK offices such as London on an infrequent basis.