Risk and Controls Manager
- Oldbury
- Hybrid - Three Days In OfficeEmployment Type: Full-Time/ PermanentSalary: Competitive Salary, Car Allowance, up to 20% Bonus, and Private Medical.Hours: Monday
- FridayThink the AA is just about roadside assistance?
Think again!As one of the UK/s most trusted brands, we provide a wide range of services to millions of customers.
From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we/ve got you covered.Our mission is to keep Britain moving, and we/re looking for dedicated individuals to join our team.
Ready to join us?Join our team as a Risk & Controls Manager, reporting to the Head of Risk & Governance- Roadside.
You/ll play a crucial role in supporting the Roadside B2C team by proactively identifying and managing risks.
Your efforts will ensure a strong risk and control framework, effectively handling incidents, risks, compliance, and internal audit recommendations.You/ll maintain a comprehensive risk register and lead control design with thorough testing to keep our risk profile within acceptable limits and minimise incidents.
Regular, efficient reporting will provide assurance over risk and incident management, supporting the B2C teams.In this role, you/ll manage incidents, conduct triage and root cause analysis, and drive continuous improvement in control effectiveness.
Collaboration with other functions will be key to identifying solutions.To promote effective governance, you/ll drive ongoing engagement with risk management and methodology across the B2C team.What will I be doing?
Maintain a comprehensive risk register for Roadside B2CWork closely with Group Risk and Compliance to ensure risk methodology is alignedLead on incident management to triage, mitigate and report in a timely mannerPartner with risk owners to design and maintain effective controls to ensure consistently good outcomesSupport B2C teams in maintaining an updated Risk Portal for Roadside B2CPerform root cause analysis on incidents and risk events to improveProduce regular reporting at all levels including board to provide assurance over risk/incident managementLead on design of effective controls and testing to ensure risk profile is within toleranceComplete quarterly control self-assessment to assure control environmentEnsure that B2C team have suitable action plans to return risks to tolerance with clearly defined owners and route to greenSupport the Head of Risk & Governance
- Roadside in ensuring remediation principles are consistent and recorded appropriatelyProvide regular reports and updates on all outstanding audit actions for Roadside B2C.
What do I need?
Deep understanding of FCA guidelines, Consumer Duty, and regulatory environment.Highly developed analytical and judgement skills.Commercially focused with the ability to identify pragmatic solutions.Proficient in developing senior management reports and presenting at this level.Strong communication skills and ability to collaborate cross-functionally.Comprehensive understanding of risk management and key risk indicators.Previous experience in incident and risk management.Skilled in designing control frameworks.High-level working knowledge of IT systems, interfaces, and root cause analysesUnderstanding of Consumer Duty and target outcomes.Proven track record in regulated business environments.Experience in operating controls within a commercial regulated business.
Additional information We/re always looking to recognise and reward our employees for the work they do.As a valued member of The AA team, you/ll have access to a range of benefits including:25 days annual leave plus bank holidays + holiday buying schemeWorksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreCompany funded life assuranceDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus, so much more!We/re an equal opportunities employer and welcome applications from everyone.
The AA values diversity and the difference this brings to our culture and our customers.We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.