Trauma and Orthopaedic Clerical Assistant & Outpatient Reception
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
Trauma and Orthopaedic Clerical Assistant & Outpatient Reception, Band 2
The T&O Team at GHNHSFT have an exciting opportunity for a new member of staff to join their team. This is a new admin post to support the trauma Co-ordinators daily Monday -Friday. Trauma & Orthopaedics is a large specialty with 28 Consultant Surgeons who between them operate on emergency (Trauma) and elective (Orthopaedic) patients at Gloucestershire Royal and Cheltenham General Hospitals.
The proposed interview date is: 10th March
Main duties of the job- Preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances.
- Provide efficient and courteous reception to all patients.
- Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times.
- Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g x-ray.
- Making appropriate follow ups, sending letters, or ensure patient has been correctly added to the follow up pending list.
- Ensure all outcomes are departed.
- Book support service e.g transport, interpreter for appointment.
- Deal with telephone calls professionally and timely.
- Assist supervisor with on-the-job training for new staff
- Complete all training in accordance with trust policy.
- Good working knowledge of trust cancellation/DNA policy.
- Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy.
- Any other duties as required commensurate with the grade.
Working for our organisation
You will be joining a friendly and helpful team who will be able to guide you whilst in training and push you to be the best version of yourself within the workplace. No day will be the same working within the trauma team. Each day you will face new and exciting challenges which will help you gain the knowledge and skills to progress within your career.Working closely alongside patients journeys within the trauma service and getting them the best outcome for their health has extreme job satisfaction for yourself as you are improving our patient’s qualities of life.
Holiday entitlements of 27 days per year, plus eight general and public holidays, rising to 33 days after 10 years' service
Pay enhancements to reward out of hours, shift and overtime working
An annual personal development review to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme (unless you choose to opt out). New entrants to the scheme receive employer contributions of 20.68% and pay employee contributions of between 5 - 14.5% dependant on salary.
Additional training opportunities via e-learning or face to face training courses.
Detailed job description and main responsibilities
The successful applicant will need to be a highly-motivated and hard-working individual who can work independently and part of a team. We are looking for a flexible, caring and compassionate people person with excellent telephone manner and confidence in dealing with everyday challenges within a busy and fast paced team/ environment.We will need the new team member to establish and maintain effective communication with patients, carers and families about complex matters providing a warm welcoming and enabling environment to support during potentially complex, upsetting and stressful topics.
Our new team member will need to be able work closely with the surgeons, registrars, doctors, lead nurses, other NHS staff members and theatre staff to ensure that theatre lists are appropriately utilized. You will need to have excellent communication skills and be able to meet targets and deadlines.You will need to be able to work under pressure whilst making decisions for the service. The post holder will need to be proactive in managing targets for individual patients and making sure national standards are not breached.
Person specification
Qualifications
Essential criteria- Maths GCSE C / 4 or equivalent
- English GCSE C / 4 or equivalent
Experience
Essential criteria- Administration experience
- Experience in customer service
- Experience in clinical prep
- Reception experience
Skills
Essential criteria- Computer Skills
- Good Telephone manner
Knowledge
Desirable criteria- Knowledge of trust cancellation / DNA policy
The health and wellbeing of our staff and patients remains the priority of the Trust. Vaccination remains the best chance we have of conquering COVID and the Trust encourages everyone to take up this offer.
Please note, this vacancy may close as soon as sufficient applications have been received, so please apply as soon as possible if you are interested. The Recruitment Team are unable to accept any applications after the position has closed on NHS Jobs.
Committed to safeguarding our community
If applicable for the post, all successful candidates will be required to pay for their own Disclosure and Barring Service (DBS) check. The cost will be £29 (standard checks) or £46 (enhanced checks), and will be recovered through two instalments from the candidate's salary.Please contact [email protected] for further information.
The Trust is a safeguarding employer committed to the safeguarding and promotion of welfare of children, young people and vulnerable adults and expects staff and volunteers to share this commitment. The Trust is committed to safe recruitment practices to protect children and vulnerable adults, and any appointment will be subject to satisfactory clearance.As part of the organisation's commitment to Safer Recruitment, candidates may request copies of relevant policies and procedures by contacting the Recruitment Team at [email protected]
Committed to supporting service personnel
As part of our commitment to support Service Personnel, Gloucestershire Hospitals NHS Foundation Trust, in collaboration with the Career Transition Partnership, offer a Guaranteed Interview Scheme for all qualifying Service and Ex-Service Personnel.To qualify for a guaranteed interview, candidates must meet the essential criteria for the post and be either a current member of the Armed Forces, or be within the two year period of resettlement. If this applies to you please email the job reference number and your AR number to the Recruitment Team at [email protected]
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