Helpdesk Administrator

Helpdesk Administrator - Aberdeen - Salary up to £26,000

CBW are looking for a Helpdesk Administrator to join a leading facilities provider based in Aberdeen. You will be a hardworking, ambitious individual who is able to work well in a team.

Key Responsibilities:

• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox.
• Schedule reactive and help desk call outs.
• Open and close live/completed jobs.
• To review jobs received during the working day and allocate accordingly to Engineers.
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise.
• General administration support.
• Raising Corrective maintenance tasks following on from PPM completed tasks.
• Organisation of day-to-day work to ensure that all key tasks are fulfilled.

Person Specification:

• Previous Facilities & Maintenance Helpdesk experience (Desired)
• Excellent and professional telephone manner.
• Excellent customer service skills.
• Time Management.
• The capacity to think ahead, plan and prioritise own workload.
• The ability to work under pressure and meet deadlines.
• Computer literacy.
• The ability to work as part of a team.
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed.

Salary & Benefits:

• Competitive salary up to £26,000 per annum (depending on experience).
• Core hours are Monday
• Friday 8am
• 5pm (40 hours per week).
• 25 days annual leave plus bank holidays.
• Generous workplace pension scheme.
• Training, development & progression opportunities.