Helpdesk Administrator

Helpdesk administrator based in Westhill, Aberdeenshire.

To support their line manager and the other members of the North Business Unit in the delivery of the existing FM contracts.

• Compliance with contractual requirements.
• Supporting client satisfaction and quality of service.
• Identifying and proposing innovations to improve service delivery
• Ensuring the company systems are implemented in a manner, which fully complies with all legal, qualitative, health, safety and environmental standards and other relevant guidance.
• Delivery of works as directed by their line manager to ensure satisfactory quality levels.
• Developing competency levels through a commitment to continuing professional development.
• To maintain a driving licence to remain mobile at all times.

• Practical experience in a similar role.
• Understanding of asset management principals and maintenance techniques.
• Understanding of planned and reactive services.
• A pro-active attitude.
• Excellent verbal communication skills and ability to form working relationships.
• IT proficient in Excel and Word
• The ability to form relationships with clients and to exceed customer expectation.
• Approachable demeanour and a demonstrable commitment to team working through flexible working hours.
• A knowledge of Health & Safety requirements.
• A commitment to continuing professional development.
• Excellent record keeping

BENEFITS: 35 Days holidays including bank holidays.

Hours of work will normally be Mon – Fri: 08.00 – 17.00 (40 hrs) although this may be varied from time to time depending on the needs of the company.