Helpdesk Administrator
FES Group Westhill
Helpdesk administrator based in Westhill, Aberdeenshire.
FUNCTION:To support their line manager and the other members of the North Business Unit in the delivery of the existing FM contracts.
RESPONSIBILITIES:To ensure the satisfactory performance and further development of all tasks for which he/she is responsible including:
- Compliance with contractual requirements.
- Supporting client satisfaction and quality of service.
- Identifying and proposing innovations to improve service delivery
- Ensuring the company systems are implemented in a manner, which fully complies with all legal, qualitative, health, safety and environmental standards and other relevant guidance.
- Delivery of works as directed by their line manager to ensure satisfactory quality levels.
- Developing competency levels through a commitment to continuing professional development.
- To maintain a driving licence to remain mobile at all times.
The successful candidate will have the following:
- Practical experience in a similar role.
- Understanding of asset management principals and maintenance techniques.
- Understanding of planned and reactive services.
- A pro-active attitude.
- Excellent verbal communication skills and ability to form working relationships.
- IT proficient in Excel and Word
- The ability to form relationships with clients and to exceed customer expectation.
- Approachable demeanour and a demonstrable commitment to team working through flexible working hours.
- A knowledge of Health & Safety requirements.
- A commitment to continuing professional development.
- Excellent record keeping
BENEFITS: 35 Days holidays including bank holidays.
Hours of work will normally be Mon – Fri: 08.00 – 17.00 (40 hrs) although this may be varied from time to time depending on the needs of the company.
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