Assistant Service Manager – Cancer Daycare

A Vacancy at University College London Hospitals NHS Foundation Trust.

Our departments serve approximately 250 patients daily.

Key Responsibilities:

• Manage and lead a team of 11 administrative staff.
• Promote a positive working environment and ensure high professional standards through effective teamwork.
• Liaise with nurse managers, doctors, and senior management across two divisions to meet the service needs of the departments.
• Ensure all activities are accurately recorded in a timely manner and that accurate coding data is provided.
• Implement and maintain a robust system to monitor and respond to queries.

Qualifications and Skills:

• Strong people management skills with a focus on fostering teamwork and maintaining high professional standards.
• Excellent communication skills, both verbal and written.
• Exceptional customer service skills with a high degree of empathy, diplomacy, and integrity.
• Demonstrated sensitivity and awareness of patients' needs.
• Commitment to improving the patient experience.
• Desire to innovate and improve while maintaining high standards.

• Opportunity to make a meaningful impact on patient care and experience.
• Collaborative and supportive work environment.
• Engage with a diverse group of stakeholders and contribute to the continuous improvement of our services.

If you are passionate about healthcare, possess strong leadership skills, and are committed to delivering exceptional patient care, we would love to hear from you.

Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.

Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

• In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH?

This advert closes on Tuesday 18 Mar 2025