Quality Improvement Support Manager | NHS England
As Quality Improvement Support Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the NHS South West Region
to lead the South West Nursing Directorate quality hub in management of quality intelligence and surveillance to inform and deliver quality improvement and better outcomes. This vacancy is for 18.75
hours per week (0.5 whole/full time equivalent) and there is currently no set working pattern for these hours, so we would work with the post holder to establish this. There is a requirement to be based at
the Taunton NHS England office once a week, supporting the delivery of training and working alongside regional colleagues to aid them in the use of quality improvement methodology. On occasion,you will be required to work at other NHS England office sites or at an NHS healthcare provider within the South West region.
The post holder will support the Head of Department and their team to ensure that their work stream of programmes are planned and managed effectively and take the lead in assisting in their
successful delivery.
This role will support the region in the following areas:
Supporting quality improvement and surveillance, including safety, safeguarding and patient experience, with providers and commissioners.
Supporting delivery of improvements in priority areas of the NHS Long Term Plan.
Main duties of the job
Your role would see you working alongside experienced clinicians with a wide range of backgrounds where your experience and voice matters equally. We can't deliver our roles without collaboration
with other teams, so this role would also provide you with a broader view of the regional team, it's workings and system oversight. Our team responsibilities are focused on patient safety,improving patient experience and clinical effectiveness. We take a continuous, quality improvement approach to supporting our South West systems delivery of clinical quality.
You will be highly numerate and have the ability to work with MS Excel, as well as being able to share your understanding and experience of quality improvement approaches. The role requires
the ability to investigate potential qualitative and quantitative data sources, triangulate data and present findings clearly to a range of audiences. You would be able to demonstrate confidence
to discuss findings and quality improvement methods and tools. We’d give you training on the sources we utilise and how we use measurement for improvement, including statistical process
control (SPC). It is desirable for the role that you hold a QSIR Practitioner and, if not, that you would be willing to undertake the programme (QSIR: Quality, Service Improvement and Redesign).
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
The post holder will support the Head of Department and their team to ensure that their work stream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery:- Manage the team’s business support function, including developing and managing the team’s business plan, progress and reporting risk and issue management.
- Liaise with appropriate functions within the regions, organisation and the sector.
- Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisation.
- Take a lead in the coordination of training and development and recruitment activity across the team.
- Oversight and management of all aspects of the team / project budgets.
- Contribute to the identification of themes and trends in quality across the region and nationally. Triangulate the surveillance and intelligence information with delivery and finance team colleagues.
- Play a key role in knowledge management, surveillance and escalation of key specialist issues such as survey outcomes, mortality, safety, or infection prevention and control.
- Undertake quality improvement and project work as required.
- Lead on the coordination and preparation of key quality information and documents, such as the preparation for quality summits or quality / safety reviews.
- Gather and analyse and prepare reports on quality and performance data to triangulate information, identify trends and produce summaries to inform decision making.
- Prepare intelligence briefings drawing on available information and data.
- Provide a service, including project advice and support, for discreet start and finish groups / work streams
This advert closes on Monday 30 Sep 2024