2nd Line IT Support

About Our Client

The employer is a well-established organisation within the financial services industry.

• Provide first-line IT support to end-users, addressing hardware, software, and network-related issues.
• Manage and resolve technical queries within agreed service levels.
• Ensure proper documentation of incidents and solutions in the ticketing system.
• Assist in the setup, configuration, and maintenance of computer systems and peripherals.
• Collaborate with other team members to escalate and resolve complex technical issues.
• Support system updates, patches, and routine maintenance tasks.
• Maintain a high level of customer service by providing clear and effective communication.
• Follow established protocols to ensure compliance with company policies and security standards.

The Successful Applicant

A successful IT Support professional should have:

• 5+ years' experience in an IT support environment
• Strong Microsoft Office skills (Word formatting, Excel formulas, data visualisation)
• Good understanding of data protection and information security
• Confident communicator able to support users of all technical levels
• Proactive, adaptable and self‑motivated
• Strong prioritisation skills and ability to work under pressure
• Reliable team player with strong professional conduct
• Excellent problem‑solving and root cause analysis capability
• Technical skills in Outlook, Apple iOS, Active Directory, PC deployment, SCCM, ServiceNow
• Basic networking, cabling, patching and wireless knowledge

• Competitive daily rate between £200 and £250, paid in GBP.
• A temporary position offering valuable experience in the financial services industry.
• An opportunity to work in London, a major hub for finance and technology.
• Exposure to a large organisation with a focus on technology-driven solutions.

If you are an IT Support professional looking to gain experience in the financial services sector, we encourage you to apply for this exciting opportunity in London.